Rochelle Martinez-Cantu
Summary
I'm a twelve year award winning, marketing and recruitment leader. I enjoy, connecting the dots for student success! My community network includes educational committees, Native American tribal funding and federal workforce youth program.
Overview
19
19
years of professional experience
Work History
Marketing & Recruitment Leader
Paul Mitchell The Schoo Fresno
06.2010 - Current
- Established and maintain partnerships with community organizations and school site.
- Sit on may educational committees to stay connected and embed
- Host informational booth and distributes marketing materials.
- Recruited high school and adult students for multiple programs and product.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Trained employees and students for high level marketing booths and events.
- Books guest artists and high level community leaders to give presentations to student bodie.
- Oversaw day-to-day activities, planning and implementing events in the marketing department.
Admissions Officer
UEI College Fresno
01.2008 - 05.2010
- Provided exceptional customer service to prospective students, answering inquiries via phone or email promptly and professionally.
- Developed a high school recruiting campaign.
- Developed an efficient system for tracking application statuses, ensuring accurate information was readily available at all times.
- Coordinated orientation activities for incoming students, providing a welcoming environment that encouraged success from day one.
- Facilitated campus tours for prospective students, showcasing the college's facilities and resources.
Customer Call Center Service Representatives
Comcast Xfinity
01.2006 - 01.2008
- Promoted customer retention with exceptional service, consistently ensuring positive experiences during every interaction.
- Contributed to increased team productivity by sharing knowledge, best practices, and resources with fellow representatives.
- Streamlined call center operations by monitoring and analyzing performance metrics for continuous improvement.
- Reduced caller wait times by managing inbound calls in a timely manner while maintaining a high level of professionalism and empathy.
Education
Small Business Development
California State University, Fresno
Gender Identity Certification
California State University, Fresno
EKG Certification
Fresno City College
Brain Mapping Certification
Fresno City College
High School Diploma
Roosevelt High School
Skills
- MS Office
- Power Point
- Strong presentation and public speaking skills
- Expert at creating opportunities for students and schools
- Maintain and build professional relationships
- Focused on a high level of customer service
- Ability to work well with colleagues
- Ability to work on multiple Citrix, Sales Force and CRM programs
- Familiar with many community youth programs including the city, county, state and federal
Accomplishments
- William F. Noli Award Recipient (Fresno County Office of Education)
- UEI Best of the Best Admissions Award Recipient
COMMITTEE WORK
Fresno County Office of Education ROP Committee Business Partner-10 years
Fresno American Indian Health Project Community Advisory Committee Member-8 years
FUSD District Advisory Committee-11 years
FUSD Digital Arts and Marketing Sub-Committee-9 years
FUSD Facility Naming Committee-3 years
Fresno County League of Mexican American Women-Frida Fun Run cochair and Developer-10 year member
Timeline
Marketing & Recruitment Leader
Paul Mitchell The Schoo Fresno
06.2010 - Current
Admissions Officer
UEI College Fresno
01.2008 - 05.2010
Customer Call Center Service Representatives
Comcast Xfinity
01.2006 - 01.2008
Small Business Development
California State University, Fresno
Gender Identity Certification
California State University, Fresno
EKG Certification
Fresno City College
Brain Mapping Certification
Fresno City College
High School Diploma
Roosevelt High School
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