Rochelle Mercado
Iselin,NJ
Summary
Dedicated and approachable, I excelled as a Customer Service Representative at Macy's, enhancing shopping experiences and efficiently managing multiple tasks. My strong communication skills and proficiency in retail operations and POS systems significantly contributed to resolving customer concerns, demonstrating my ability to thrive in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Macy's
09.2018 - Current
• Provide exceptional customer service by assisting with various in-store services like Buy Online Pickup In-Store transactions,
• Processing returns
• Answering questions, and ensuring a smooth overall shopping experience
• Essentially acting as a dedicated customer service representative on the sales floor
• Often requiring knowledge of store policies and procedures to resolve customer concerns effectively.
Education
Mangaldan National High School
PhilippinesSkills
- Excellent customer service skills, with a friendly and approachable demeanor
- Strong communication and listening abilities
- Ability to work effectively under pressure and manage multiple tasks
- Knowledge of retail operations and POS systems
- Basic computer proficiency
- Ability to lift and move merchandise as needed
Timeline
Customer Service Representative
Macy's
09.2018 - Current
Mangaldan National High School
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