Rochelle Michael
Computer Support Implementation Technician
Hobart,WI
Summary
Customer focused candidate with top-notch oral and written communication skills, active listening and analytical problem-solving abilities.
Organized and responsible, successfully managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Finance and Insurance Forms Programmer
Genpact
04.2023 - 06.2024
Program F&I form templates to work in sync with auto dealerships DMS setups.
- Retail Installment Contracts
- Lease Agreement Contracts
- Buyers Orders
- DMV forms
- Warranty forms
Genpact is an outsource provider for CDK Global.
CDK provides Dealer Management Systems to over 15K clients throughout North America.
Finance and Insurance Forms Programmer
CDK Global
08.2011 - 04.2023
CDK provides Dealer Management Systems to over 15K clients throughout North America.
Program F&I form templates through various programming tools as an Implementation Specialist
- Retail Installment Contracts
- Lease Agreement Contracts
- Buyers Orders
- DMV forms
- Warranty forms
Assistant Cook
Pulaski Community School District
10.2007 - 06.2011
- Supported head cook in maintaining efficient kitchen.
- Assisted with inventory management, stocking, and organizing.
- Assist with food preparation, ensuring meals were nutritious and met adherences.
- Assist with clean up and maintaining organization.
- Develop rapport with staff and students.
Education
BBA - Business Administration / Computer Science
St. Norbert College
De Pere, WI 05.2001 -
Skills
Windows Data Mapper for forms programming
CFS Editor for complex file system conversions
E-Form site manager for form management
Dealer Suite for accessing F&I e-forms library
Proficient in using DMS cnnect to interact with client DMS
Salesforce and Vision Clarify for workload assignment and tracking
Microsoft Excel
Microsoft Word
Demonstrates strong client focus and customer service orientation
High attention to detail
Timeline
Finance and Insurance Forms Programmer
Genpact
04.2023 - 06.2024
Finance and Insurance Forms Programmer
CDK Global
08.2011 - 04.2023
Assistant Cook
Pulaski Community School District
10.2007 - 06.2011
BBA - Business Administration / Computer Science
St. Norbert College
05.2001 -