Rochelle Mothersill
Kingston,Jamaica
Summary
Customer-focused professional with extensive experience in customer service, administration, healthcare, and beauty services. Skilled in problem-solving, critical thinking, and collaboration, with a proven track record of excelling under pressure and delivering excellent results. Currently advancing as a Makeup Artist, combining creativity and precision to meet diverse client needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Makeup Artist (Freelance)
07.2024 - Current
- Deliver customized makeup services for weddings, photoshoots, and special events
- Consult with clients to understand preferences and ensure satisfaction
- Keep current with beauty trends and industry techniques
- Maintain cleanliness and comply with health and safety standards
Server
Caribbean Soul Restaurant
New York, NY
09.2018 - 12.2023
- Delivered food and beverages efficiently in a fast-paced environment
- Resolved customer inquiries to maintain high satisfaction levels
- Collaborated with team members to support smooth restaurant operations
Phlebotomist
Interstate Blood Bank
Philadelphia, PA
06.2017 - 07.2018
- Collected blood donations while ensuring safety and proper documentation
- Delivered exceptional patient care, addressing concerns during the donation process
- Maintained a clean, organized workspace adhering to health regulations
Customer Service/Desk Agent
Norman Manley International Airport
Kingston
05.2016 - 08.2016
- Assisted passengers with check-ins, security procedures, and boarding
- Addressed traveler complaints and inquiries to ensure a positive experience
- Worked efficiently to streamline airport operations
Customer Service Representative
Xerox Call Center (Amazon)
Kingston
02.2014 - 07.2014
- Resolved customer issues related to products, returns, and exchanges
- Directed callers to appropriate departments for further assistance
- Demonstrated effective problem-solving to handle concerns promptly
Secretary
Human Resources Headquarters
Kingston
05.2013 - 09.2013
- Managed documentation, file organization, and visitor interactions
- Assisted with administrative tasks to support efficient office operations
- Answered and directed phone inquiries professionally
Education
High School Diploma -
Gaynstead High School
Kingston, Jamaica06.2012
Skills
- Problem Solving & Critical Thinking
- Teamwork & Collaboration
- Customer Service Excellence
- Organization & Time Management
- Communication Skills
- Makeup Application & Techniques
- Client Relations & Consultation
- Conflict Resolution
Certification
- Phlebotomy Certification
- Private Classes
- November2016 – April2016
Timeline
Makeup Artist (Freelance)
07.2024 - Current
Server
Caribbean Soul Restaurant
09.2018 - 12.2023
Phlebotomist
Interstate Blood Bank
06.2017 - 07.2018
Customer Service/Desk Agent
Norman Manley International Airport
05.2016 - 08.2016
Customer Service Representative
Xerox Call Center (Amazon)
02.2014 - 07.2014
Secretary
Human Resources Headquarters
05.2013 - 09.2013
High School Diploma -
Gaynstead High School