Monik Lopez
La Puente,CA
Summary
Adept in customer service management and problem-solving, significantly enhanced customer loyalty throughout career. Expertise spans training, critical thinking, and fluent in English and Spanish, ensuring peak performance in high-stakes environments. Achievements include mentoring teams to exceed sales company goals and customer/client satisfaction, showcasing ability to multitask and prioritize effectively.
Overview
12
12
years of professional experience
Work History
Key Holder/ Freelance Makeup Artist
MAC Cosmetics
07.2021 - Current
- Responsible for all store opening and closing procedures, including cash handling.
- Mentored and trained new employees on company policy, product knowledge and makeup application.
- Increased sales by nearly 30 percent by providing authentic and personalized service.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Fine Dining Server
Mastro's Ocean Club
05.2018 - 10.2021
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
Bartender/Bookkeeper/Trainer
Nightingale Room, Pastry War, Anvil Bar & Refuge
08.2012 - 09.2018
- Performed accounting duties for umbrella company with 7+ businesses and growing.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Coached and trained opening staff to be able to fulfill all bartending duties.
- Developed loyal clientele by consistently providing quality service in a high-pace/high-volume environment and engaging in friendly conversation.
VIP Purser/Lead International Flight Attendant
Flight Services International/Atlas Air
09.2013 - 04.2018
- Supervised and motivated Flight Attendants in providing personalized service to VIP guests, ensuring their needs were met beyond expectations
- Coordinated with event planners to facilitate successful onboard events, creating memorable experiences for guests.
- Assist Cabin Crew with flight information, reservations, cancellations, and last minute changes.
- Resolved passenger complaints effectively, fostering positive customer relations and encouraging repeat business.
- Liaised with customs officials in various countries to facilitate efficient clearance procedures for international flights.
- Assisted HR and CEO in recruiting/hiring process.
Education
Associate of Arts - Communication
Citrus College
Glendora, CA05.2026
Flight Attendant Initial Training -
Flight Services International
Miami, FL09.2013
High School Diploma -
Nogales High School
La Puente, CA06.2006
Skills
- Customer Service Management
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Training and Mentoring
- Multitasking and Prioritizing
References
Bobby Heugel (713)256-8086 (Owner at Pastry War and Anvil Bar & Refuge)
Dale Rhode (949)376-6990 (General Manager at Mastro's Ocean Club)
Heloise Ellzey (713)478-4884 (HR Assistant/Base Coordinator at Flight Services Intl.)
Michael Criss (626)255-4731 (Owner/Operator at The Nightingale Room)
Timeline
Key Holder/ Freelance Makeup Artist
MAC Cosmetics
07.2021 - Current
Fine Dining Server
Mastro's Ocean Club
05.2018 - 10.2021
VIP Purser/Lead International Flight Attendant
Flight Services International/Atlas Air
09.2013 - 04.2018
Bartender/Bookkeeper/Trainer
Nightingale Room, Pastry War, Anvil Bar & Refuge
08.2012 - 09.2018
Associate of Arts - Communication
Citrus College
Flight Attendant Initial Training -
Flight Services International
High School Diploma -
Nogales High School
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