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Rochelle Mua
Affordable Housing Compliance
Bloomingdale,IL
Work Preference
Summary
Dynamic senior compliance analyst with a proven track record of excelling in regulatory compliance and risk identification. Proficient in Onesite and Yardi, leveraging strong analytical skills and meticulous attention to detail to enhance operational performance and ensure timely reporting submissions, driving compliance success across diverse affordable housing portfolios.
Overview
28
28
years of professional experience
3
3
Certification
Work History
Senior Compliance Analyst
BLDG Partners LLC
03.2024 - Current
- Monitored compliance processes and procedures for Bond, HOME, HUD, and LIHTC communities.
- Analyzed and monitored Bond and LIHTC monthly, quarterly, and annual reports for accuracy and compliance, ensuring timely submissions and adherence to correction deadlines.
- Monitored the completion and submission of Annual Owner Certifications for California, Georgia, Pennsylvania, Virginia, Tennessee, Texas, and Washington.
- Led bi-weekly meetings with Management Agent compliance teams to address regulatory requirements, resolve issues, and ensure consistent compliance across properties.
- Managed Smartsheet trackers for Welfare Exemptions, Utility Allowances, HUD Inspections, Housing Finance Agency Inspections, Lender Inspections, Owner Reporting, and Tenant Reporting to ensure regulatory compliance.
- Collaborated in daily and weekly calls with BLDG Asset Managers and site teams to discuss operational performance and compliance.
- Monitored HUD voucher payments and special claims to ensure housing subsidy payments and approved claims were processed accurately and received in a timely manner.
- Coordinated inspections with Public Housing Agencies (PHAs) to ensure units met HQS standards and were ready for inspection, reducing risk of subsidy abatements.
- Traveled to underperforming sites to support improvements in occupancy rates, recertification timeliness, and lease renewal completions.
- Generated reports out of One Site and Yardi to monitor annual recertifications, renewals, and rent charges across the entire portfolio.
- Completed risk rating reports to identify which sites had failed physical inspections, late annual recertifications and renewals.
- Created Regulatory Reviews for newly purchased properties.
- Developed and maintained rent schedules based on updated rent and income limits, as well as revised utility allowances.
- Requested and monitored Energy Model Consumption (ECM) and HUD Utility Schedule Model (HUSM) reports, annually.
- Monitored the preparation for scheduled file audits and reviewed corrections before giving Management Agent's permission to submit to agencies.
- Collaborated closely with site teams and Public Housing Agencies (PHAs) to obtain missing Housing Assistance Payments (HAP) and rent change notices, ensuring accurate account reconciliation for delinquent balances and credit discrepancies.
Regional Director of Compliance
Apartment Management Consultants LLC
12.2021 - 03.2024
- Supervised a team of Compliance Managers overseeing affordable housing portfolios across Florida, Georgia, Illinois, Ohio, North Carolina, and South Carolina.
- Ensured compliance with HUD income targeting requirements and affordable housing occupancy standards.
- Monitored and tracked initial certifications for newly acquired rehabilitation properties to ensure timely compliance completion.
- Completed and submitted Annual Owner Certifications in accordance with state housing agency and affordable housing regulatory requirements.
- Monitored annual recertifications for timely completion, ensuring ongoing compliance with program requirements.
- Conducted ongoing compliance training sessions for site staff on LIHTC, HUD, and affordable housing program requirements.
- Reviewed applicant and resident files to verify eligibility for initial and continued occupancy under affordable housing program guidelines.
- Assisted with due diligence reviews and compliance audits for newly acquired affordable housing properties.
- Performed quarterly on-site file audits to evaluate compliance with HUD, LIHTC, and agency requirements.
- Supported site teams in preparing for Management and Occupancy Reviews through documentation and compliance checks.
- Assisted site teams with completing initial certifications and resolving documentation deficiencies.
- Developed and updated Resident Selection Plans (RSPs) in accordance with federal, state, and agency regulations.
- Developed and maintained Affirmative Fair Housing Marketing Plans (AFHMPs) to uphold fair housing compliance standards.
- Processed Section 504 reasonable accommodation requests in accordance with HUD and Fair Housing requirements.
- Updated utility allowances in state housing agency software systems, ensuring regulatory compliance and accuracy of tenant rent calculations.
- Processed unit status change requests and maintained accurate occupancy records.
- Supported Property Managers in preparing for and resolving audit findings from HUD, IHDA, OHFA, and investor reviews.
- Updated income limits, rent schedules, and utility allowances within FHA software systems to ensure regulatory accuracy.
- Enforced Next Available Unit Rule (NAUR) requirements in accordance with LIHTC program regulations.
Compliance Manager
Fairfield Homes, Inc.
Lancaster
05.2018 - 11.2021
- Managed and led a team of Compliance Specialists, providing training, guidance, and oversight to ensure adherence to affordable housing regulatory requirements.
- Processed monthly HUD Housing Assistance Payment (HAP) vouchers and Rural Development (RD) billing, ensuring timely and accurate subsidy payments and compliance reporting.
- Completed Annual Operating Surveys for the Ohio Housing Finance Agency.
- Prepared and submitted Annual Owner Certifications for the Ohio Housing Finance Agency, Michigan State Housing Development Authority (MSHDA), Kentucky Housing Corporation (KHC), and West Virginia Housing Development Fund (WVHF).
- Prepared and submitted annual HOME Rent Approval forms for OHFA in compliance with program regulations.
- Assisted Operations Teams with audit response submissions and corrective action documentation, enhancing compliance with OHFA requirements.
- Uploaded and maintained tenant events and compliance records across multiple compliance platforms, including DevCo, COL, TDCS, and Procorem.
- Processed reasonable accommodation requests in accordance with Section 504 and Fair Housing compliance requirements.
- Reviewed applicant and resident files to verify eligibility for initial and continued occupancy under affordable housing program guidelines.
- Monitored compliance activities for lease-up and rehabilitation communities to ensure adherence to HUD, LIHTC, HOME, and Rural Development regulatory requirements.
- Served as Secure Systems Coordinator, managing user access and security permissions for HUD compliance systems.
- Generated, reviewed, and analyzed Enterprise Income Verification (EIV) reports for HUD-assisted communities to ensure program compliance and identify discrepancies.
- Acted as RealPage Super User and primary liaison to RealPage Compliance Services for system support and compliance-related issues.
- Administered key compliance systems, including MINC and OCCH PIXUS platforms, ensuring accurate data management and reporting.
- Delivered RealPage system and affordable housing compliance training to field operations and site management teams.
- Conducted ongoing compliance training sessions for Operations Teams to support regulatory adherence and best practices.
- Processed HUD and Rural Development (RD) gross rent changes within OneSite, including rent and utility allowance updates.
- Monitored Rural Development rental assistance and assigned subsidies based on program availability and eligibility requirements.
- Developed and updated Resident Selection Plans (RSPs) in accordance with HUD, LIHTC, RD, and Fair Housing regulations.
- Maintained income limits within OneSite for HUD, HOME, RD, and LIHTC affordable housing programs.
- Processed unit status changes and maintained accurate property and occupancy data within compliance systems.
- Developed job aids, procedural guides, and training materials to standardize field operations and reinforce compliance consistency.
- Performed billing adjustments, including scheduled billing updates and ledger corrections, to ensure accurate resident account balances.
- Supported Community Managers in preparing for and resolving audit findings from HUD, Ohio Housing Finance Agency, Ohio Capital Corporation for Housing (OCCH), and Rural Development reviews.
- Monitored annual recertifications to ensure timely and accurate completion in compliance with affordable housing program requirements.
Education
Bachelor of Arts - Psychology
Miami University
Oxford, OH08-1996
Skills
- Regulatory compliance
- Interpretation of regulatory documents
- Identification of compliance risks
- Proficient in OneSite and Yardi software
- Proficient in Microsoft Office
- Analytical thinking skills
- Strong attention to detail
- Effective verbal and written communication
- Time management
- Professionalism and judgment
- Goal setting
Certification
- Specialist in Housing Credit Management (SHCM), NAHMA, 2016
- Certified Professional of Occupancy (CPO), NAHMA, 2013
- Rural Development 515 Spectrum Training Award Recipient (S.T.A.R), Spectrum 2016
Affiliations
- Fair Housing Compliance, Grace Hill, 2023
- HOTMA Eligibility Essentials, US Housing Consultants, 2023
- Conquering Acquisition / Rehabilitation, OHFA, 2020
Timeline
Senior Compliance Analyst
BLDG Partners LLC
03.2024 - Current
Regional Director of Compliance
Apartment Management Consultants LLC
12.2021 - 03.2024
Compliance Manager
Fairfield Homes, Inc.
05.2018 - 11.2021
Bachelor of Arts - Psychology
Miami University