Rochelle Nick
Memphis,TN
Summary
Dedicated and results-oriented professional with over 10 years of experience in high-volume customer service, financial transactions, and community relations. Proven track record of resolving complex inquiries, managing sensitive documentation, and providing empathetic support in fast-paced environments. Expert in multi-channel communication and conflict resolution.
Overview
16
16
years of professional experience
Work History
Specialized Education Assistant
Memphis Shelby County Schools
Memphis, TN
01.2023 - Current
- Supported teachers in classroom management and instructional activities to enhance student engagement.
- Utilize advanced conflict management techniques to maintain a productive and safe environment.
- Provided individualized support for students, addressing their unique academic needs and helping them reach their full potential.
Lead Sales Associate
Ace Cash Express
Memphis, TN
09.2020 - 01.2023
- Delivered top-tier financial service in a high-volume retail environment, consistently meeting and exceeding sales goals for checking and savings products.
- Performed daily opening/closing procedures, including cash drawer reconciliation and vault management.
- Trained and mentored new associates on operational procedures and customer service standards.
- Monitored daily transactions, ensuring accuracy and compliance with company policies.
Site Director
YMCA
Memphis, TN
06.2020 - 08.2020
- Supervised daily site operations, serving as the primary point of contact for parents and community stakeholders.
- Coordinated curriculum-based activities while ensuring strict adherence to safety and health protocols.
Program Associate
The Crossroads Center
Martin, TN
05.2018 - 03.2020
- Developed and implemented community outreach initiatives to increase parental and local involvement.
- Acted as a mediator to resolve interpersonal conflicts among large groups, maintaining a positive and inclusive atmosphere.
Customer & Freight Associate
The Home Depot
Memphis, TN
02.2010 - 05.2015
- Provided expert product knowledge and assisted customers with purchasing decisions in a high-traffic retail setting.
- Maintained real-time inventory accuracy and managed specialized product orders to ensure 100% fulfillment.
- Recognized for deep knowledge of store promotions, credit policies, and service standards.
Education
Family and Consumer Science
The University of Tennessee At Martin
Martin, TNSkills
- Customer Relationship Management: Conflict Resolution, De-escalation, Needs Assessment
- Operations & Finance: Cash Handling, Loan Processing, Regulatory Compliance, Inventory Management
- Technical Skills: MS Office Suite (Excel, Word, PowerPoint), CRM Software, Data Entry (High WPM)
- Soft Skills: Active Listening, Team Leadership, Problem Solving, Interpersonal Communication
Timeline
Specialized Education Assistant
Memphis Shelby County Schools
01.2023 - Current
Lead Sales Associate
Ace Cash Express
09.2020 - 01.2023
Site Director
YMCA
06.2020 - 08.2020
Program Associate
The Crossroads Center
05.2018 - 03.2020
Customer & Freight Associate
The Home Depot
02.2010 - 05.2015
Family and Consumer Science
The University of Tennessee At Martin