ROCHELLE NORRIS
Fredericksburg,VA
Summary
Results-oriented professional with extensive experience in team leadership and operational management. Leverages skills to optimize workflows and improve performance. Drives accountability and collaboration, achieving organizational goals through effective communication and strategic coaching.
Overview
4
4
years of professional experience
Work History
Assistant Branch Manager
Enterprise Car Rental
08.2024 - Current
- Ranked among top sales performers, earned top seller of the month recognition among 150+ employees, and received multiple sales honors through strong customer engagement and consultative selling.
- Coached coworkers on sales pitches and customer approach strategies, sharing proven methods to strengthen presentations, handle objections, and improved sales results.
- Trained and supported employees who regularly ranked among the top 10 sellers of the month by providing feedback and sales guidance to improve performance.
- Led pitch practice and peer shadowing sessions, guiding employees through customer scenarios, observing top performers, and refining the approach to build confidence and sales results.
- Managed daily office operations, ensuring efficient workflow and adherence to company policies and procedures.
- Coordinated employee scheduling for high-volume office, ensuring coverage met deadlines and daily operational needs.
- Tracked operational metrics and prepared reports to enhance performance monitoring and inform decision-making.
- Provided professional written and verbal communication with customers, employees, and leadership, delivering timely responses to inquiries.
- Resolved customer concerns with professionalism, problem-solving, and customer-focused service.
- Followed cash handling procedures and maintained financial accuracy through careful attention to detail and internal controls.
- Maintained current records, documentation, and data entry for customer accounts, contracts, and fleet inventory, safeguarding confidentiality.
- Used Microsoft Office and internal systems to organize files, track data, and support reporting and administrative tasks.
- Maintained cleanliness and organization of office environment to promote efficiency., organized, and efficient in line with company standards.
Assistant Coach
Chancellor Girl's Varsity Basketball
09.2025 - 02.2026
- Coordinated practice plans, schedules, and team communications to enhance organizational efficiency.
- Maintained detailed player performance records and tracked data to inform development and strategic planning.
- Facilitated clear and timely communication between coaching staff and players to ensure alignment and understanding.
- Assisted with organizing offseason schedules while managing multiple priorities and meeting deadlines.
- Promoted accountability, teamwork, and professionalism while serving as a role model for student-athletes.
Facilities Maintenance
Central Michigan University CMU Towers
08.2022 - 07.2023
- Completed work orders on time with attention to detail, ensuring operational efficiency.
- Assisted daily building operations by coordinating maintenance and services through organization, upkeep, and coordination with team members.
- Sanitized and organized common areas to maintain cleanliness standards and enhance user experience.
Education
Masters in administration -
Central Michigan University
Mt. Pleasant, MI05-2024
Bachelor of Science - Sociology
Central Michigan University
Mt. Pleasant, MI05-2023
Bachelor of Science - Sociology
Virginia Tech University
Blacksburg, Virginia01-2022
Bachelor of Science - Sport's Management
West Virginia University
Morgantown, West Virginia01-2021
Skills
- Sales strategy
- Sales performance analysis
- Customer experience excellence
- Workflow optimization
- Data tracking and reporting
- Staff scheduling and coordination
- Process improvement
- Compliance and confidentiality
- Team leadership and development
- Conflict resolution
Leadership Experience
- Central Michigan University Athletics
- Women's basketball Student-Athlete
- June 2022-May 2024
- Balanced academic and athletic responsibilities while maintaining strong time management and organizational skills.
- Dedicated 30+ hours weekly to structured schedules, demonstrating discipline and sustained effort.
- Team Co-Captain | September 2023 – March 2024
- Collaborated with staff and teammates to set goals, address concerns, and maintain team accountability.
- Modeled professionalism, leadership, and effective communication.
Accomplishments
- Amongst top 10 for sales 2026 June
- Top performer for assistant managers in 2025 August
- Top performer in Sales in 2024 February
- Leadership award for basketball Central Michigan
Timeline
Assistant Coach
Chancellor Girl's Varsity Basketball
09.2025 - 02.2026
Assistant Branch Manager
Enterprise Car Rental
08.2024 - Current
Facilities Maintenance
Central Michigan University CMU Towers
08.2022 - 07.2023
Masters in administration -
Central Michigan University
Bachelor of Science - Sociology
Central Michigan University
Bachelor of Science - Sociology
Virginia Tech University
Bachelor of Science - Sport's Management
West Virginia University