Rochelle Ring
Dover,OH
Summary
Seasoned Secretary with years of experience in high-volume office settings. Strong regulatory knowledge, multitasking abilities, and independent thinking skills devoted to enhancing team performance. Well-organized and hardworking with adaptability and responsiveness for changing demands.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Agent/Customer Service Representative
McKinnon Insurance
Dover, OH
10.2019 - Current
- Demonstrated strong communication skills both verbally and in writing when interacting with clients.
- Digitally managed client relationships using data entry programs.
- Developed strong relationships with clients to ensure client loyalty and retention.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided exceptional service while white professionally handling complex client needs.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
Direct Sales
Stella & Dot
Dover, Ohio
08.2013 - 10.2019
- Marketed brand awareness through direct sales trade show venues.
- Developed promotional materials to support direct sales initiatives.
- Worked one on one with customers to design their one of a kind piece of jewelry.
- Created promotional materials for social media.
- Managed team of more than 30 designers.
- Keynote speaker at company conference marketing events.
- Conducted coaching sessions with designers to improve marketing and sales performances.
Customer Service Representative
Solid Rock Photos
New Philadelphia, Ohio
07.2009 - 10.2012
- Evaluated photos taken during shoots to determine which ones should be kept or discarded.
- Processed orders from clients promptly upon completion of the photo shoot assignment.
- Managed the scheduling of photo shoots and assisted in booking models or talent.
Preschool Administrator
Carousel Kids Preschool
New Philadelphia, OH
06.2002 - 06.2007
- Assisted in the recruitment process for new staff members as needed.
- Inspected lesson plans submitted by teachers to ensure they meet educational standards.
- Organized special events such as holiday parties, programs or open houses at the school.
- Maintained accurate student records according to state regulations.
- Encouraged a positive learning atmosphere through positive reinforcement techniques.
- Created informative monthly newsletters for parents.
Education
Associate of Science - Early Childhood Education
Kent State
New Philadelphia, OH05-2002
Skills
- Proficient in Google, Microsoft and Social Media Platforms
- Creative and Energetic
- Multitasking and Time Management
- Professional Telephone Demeanor
Accomplishments
- Earned Top Sales Awards
- Direct Sales Convention Keynote Speaker
- Earned incentive trips five years in a row
Certification
- Licensed Insurance Agent
References
References available upon request.
Timeline
Agent/Customer Service Representative
McKinnon Insurance
10.2019 - Current
Direct Sales
Stella & Dot
08.2013 - 10.2019
Customer Service Representative
Solid Rock Photos
07.2009 - 10.2012
Preschool Administrator
Carousel Kids Preschool
06.2002 - 06.2007
Associate of Science - Early Childhood Education
Kent State