DYNESIA POTTS
Indianola,MS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative Agent
Foundever
01.2024 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
Customer Service Representative
Princess Cruise Lines
06.2022 - 05.2023
- Assisted customers with inquiries, complaints, and product information
- Resolved customer issues promptly and effectively
- Provides support to the sales team and contributes to achieving sales targets
- Handled customer inquiries and suggestions courteously and professionally
- Updated account information to maintain customer records
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Package Handler
Volvo
06.2021 - 09.2021
- Sort and organize packages for shipment
- Loaded and unloaded trucks, ensuring accuracy and efficiency
- Maintained a safe and clean work environment.
Server
Pizza Hut
02.2020 - 08.2020
- Provide exceptional customer service to restaurant patrons
- Took orders, served food and beverages, and ensured customer satisfaction
- Handled cash transactions.
Data Entry Clerk
LLP Consulting Service
06.2017 - 08.2019
- Entered data into the company's database accurately and efficiently
- Conducted quality checks to ensure data integrity and resolved any discrepancies
- Assisted with file maintenance and organization.
Office Assistant
Just Like Home Transportation
06.2015 - 04.2017
- Assisted with administrative tasks such as filing, data entry, and answering phone calls
- Managed appointment scheduling and maintained patient records
- Provided excellent customer service to clients and addressed their inquiries and concerns.
Education
Bachelor's Degree -
Mississippi Valley State University
Itta Bena, MS12.2024
High School Diploma -
Gentry High School
Indianola, MS05.2020
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Strong organizational and time management skills
- Excellent written and verbal communication skills
- Ability to work independently and in a team environment
- Detail-oriented and able to prioritize tasks effectively
- Knowledge of social media platforms and marketing strategies
Awards
- Beta Club
- 6 High School Graduating Class
- 3.5 GPA
Timeline
Customer Service Representative Agent
Foundever
01.2024 - Current
Customer Service Representative
Princess Cruise Lines
06.2022 - 05.2023
Package Handler
Volvo
06.2021 - 09.2021
Server
Pizza Hut
02.2020 - 08.2020
Data Entry Clerk
LLP Consulting Service
06.2017 - 08.2019
Office Assistant
Just Like Home Transportation
06.2015 - 04.2017
Bachelor's Degree -
Mississippi Valley State University
High School Diploma -
Gentry High School
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