Abinadi Aceves Dominguez
Phoenix
Summary
First-generation Latino finance student with a strong background in financial analysis, cash handling, and customer service. Proven ability to lead teams, manage high-volume transactions, and optimize financial operations in retail and logistics industries. Skilled in budgeting, expense management, and bookkeeping, with hands-on experience in financial reporting and cash flow analysis for a trucking company. Ready to apply financial expertise and leadership skills to drive business success in a dynamic work environment.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Safeway
08.2021 - 02.2025
- Managed and processed customer refunds, complaints, and inquiries, ensuring efficient resolution and customer satisfaction.
- Scheduled and coordinated 10–15 interviews per week, assisting in the hiring and onboarding process.
- Managed high-volume financial transactions, including $10,000+ in money orders, Western Union transfers, and postal orders each day.
- Trained and coached 20+ front-end employees, improving customer satisfaction survey scores from 87% to 94%.
- Oversaw lottery and tobacco sales exceeding $30,000 monthly, ensuring compliance with state regulations.
Community Service Volunteer
Operation Gratitude
10.2024 - 11.2024
- Led a committee to organize care packages for first responders, deployed troops, and military children in partnership with Operation Gratitude.
- Coordinated the collection and packaging of 1,000+ essential items, including non-perishable food, drink mixes, socks, and hygiene products.
- Directed a team in making 50+ handmade paracord bracelets and writing personalized letters for inclusion in the care packages.
- Managed outreach and collaboration efforts with Operation Gratitude, ensuring adherence to guidelines for care package contents and procedures.
- Successfully organized a student conference, attracting 60+ attendees, to raise awareness and boost participation in the project.
Internship Student
Mulberry Motor Freight
05.2024 - 08.2024
- Managed and organized financial records for over 50+ monthly freight transactions, ensuring accurate financial reporting and bookkeeping.
- Assessed operational expenses, including fuel, maintenance, and driver payroll, to identify cost-saving opportunities and improve budget forecasting.
- Worked with management to refine budgeting strategies, ensuring financial sustainability for a small, privately-owned trucking operation.
- Assisted in maintaining and renewing 10+ transportation permits, ensuring compliance and preventing disruptions.
Education
Bachelor of Science - Finance
Arizona State University
Tempe, AZ05-2026
Associate of Applied Science - Business, General Requirements
Paradise Valley Community College
Phoenix, AZ05-2024
Skills
- 4 years of customer service experience
- Speaking proficiency in Spanish
- Proficient in Microsoft Office Suite (Word, Excel, Powerpoint)
- Proficient in Veribalance
Timeline
Community Service Volunteer
Operation Gratitude
10.2024 - 11.2024
Internship Student
Mulberry Motor Freight
05.2024 - 08.2024
Customer Service Representative
Safeway
08.2021 - 02.2025
Bachelor of Science - Finance
Arizona State University
Associate of Applied Science - Business, General Requirements
Paradise Valley Community College
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