Rochelle Sharp
Fort Lauderdale,FL
Summary
Dynamic professional with experience as an Assistant Store Manager at McDonald’s, excelling in customer service and inventory control. Proven track record in enhancing store performance through strategic merchandising and effective staff management. Skilled in POS systems and committed to fostering a positive customer experience while mentoring team members for success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
McDonald’s
04.2016 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Assisted in recruiting, hiring and training of team members.
Security Officer
G4S Secure Solutions
02.2011 - 03.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Education
High School Diploma -
Coconut Creek High School
Coconut Creek, FL07.2010
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- POS systems
- POS systems operations
- Employee scheduling
- Hiring and training
- Staff management
- Upselling and cross selling
- Pricing and markdowns
- Goals and performance
- Incident reports
- Inventory control
- Customer relations
- Store opening and closing
Certification
Safe-Serv Certified
Timeline
Assistant Store Manager
McDonald’s
04.2016 - Current
Security Officer
G4S Secure Solutions
02.2011 - 03.2016
High School Diploma -
Coconut Creek High School
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