ROCHELLE SMITH
Greater NY Area,NY
Summary
I'm a Project Management Professional with 9+ years of experience. I have a strong understanding of collaborative team work to accomplish goals, all aspects of leadership and taking directive. I'm passionate about quality, effectiveness and efficiency when it comes to carrying out my role. In my next opportunity, I'm interested and ready to be apart of an organization that challenges my growth, has an amazing company culture and fosters work-life balance.
Overview
10
10
years of professional experience
Work History
Assistant Operations Manager
SunBlue Energy
09.2024 - Current
- Assist in planning and scheduling solar installation projects
- Coordinate between different teams (engineering, procurement, and installation)
- Provide support to teams and resolve issues during installations
- Coordinate with suppliers to ensure timely delivery.
- Maintain records of project progress, equipment usage, and costs
- Manage internal communication channels to keep teams informed
- Support procurement processes by maintaining records of purchase orders and vendor contracts
- Update and maintain CRM (Customer Relationship Management) systems, project management tools, and internal databases
Utility & Rebate Coordinator
Infinity Solar, LLC
06.2021 - 03.2024
- Acted as a liaison between utility and rebate companies across 3 different state
- Stayed informed about rebate programs to assist customers with understanding the process
- Managed daily productivity to ensure projects moved through pipeline
- Implemented effective and efficient methods to increase productivity
- Assisted with creating training manuals for other departments
- Trained a team to manage the day to day responsibilities
- Conducted regular quality assurance
Operations Administration Manager
Venture Solar, LLC
03.2017 - 05.2021
- Established efficient and effective workflow processes
- Monitored daily productivity to ensure projects moved through pipeline
- Trained and managed a team to perform and meet deadlines in 5 different states
- Ensured that growth targets were met
- Conducted regular quality assurance reviews
- Managed budgets and forecasts
- Worked closely with customer service, installation teams, and sales teams
- Monitored and managed customer invoices and payments
- Performed quality controls and monitored production KPI's
- Submitted utility interconnection applications and incentive applications
- Primary point of contact for customers, solar installers and financing companies
- Maintained and processed data and records with a high attention to detail
Customer Support Agent
OnForce Solar
05.2015 - 10.2017
- Responsible for applying and closing out each residential solar project through New York State Energy Research and Development Authority (NYSERDA)
- Handled the processing of all residential project modifications
- Applied for interconnections and ensured final approvals are granted by the customer’s respective utility company
- Ensured that the company received payment on each residential solar installation
- Applied for final inspections and closed any open permits with the Dept. of Buildings
- Oversaw all service related issues faced by customers
- Ensured all issues are dealt with in a timely and effective manner
- Dispatched the technical crew daily for service visits
- Scheduled solar installation and service visits for customers
Education
No Degree - Business Administration
University of Technology
St. Andrew, JA01.2014
Associate' s Degree - Business Studies
Portmore Community College
St. Catherine, JA06-2011
High School Diploma -
Holy Childhood High
Kingston, JA06-2009
Skills
- Communication Skills
- Leadership Skills
- Time Management and Organizational Skills
- Project Management Skills
- Critical Thinking Skills
- Microsoft Office and Google Suite
- Salesforce
Websites
Timeline
Assistant Operations Manager
SunBlue Energy
09.2024 - Current
Utility & Rebate Coordinator
Infinity Solar, LLC
06.2021 - 03.2024
Operations Administration Manager
Venture Solar, LLC
03.2017 - 05.2021
Customer Support Agent
OnForce Solar
05.2015 - 10.2017
No Degree - Business Administration
University of Technology
Associate' s Degree - Business Studies
Portmore Community College
High School Diploma -
Holy Childhood High
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