Rochelle Smith
Hartford Ct,CT
Summary
OBJECTIVES: To perform every given task to the best of my capabilities and to ensure a conductive experience to your organization. To boost the image of your organization while gaining experience as I go along learning and growing with your establishment. Utilize my skill in the best professional way possible for the mutual benefit of myself and your business while gaining a fulfilled outcome of success. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Hardworking Customer Service Cashier bringing hands-on customer service experience. Accomplished at providing prompt and efficient service to in-store patrons and meeting all sales goals. In-depth knowledge of POS software and CRM applications.
Overview
6
6
years of professional experience
Work History
Front Desk Guest Agent
Sonesta ES Suites
Plantation, FL
07.2023 - Current
Customer Service Manager
Dutch Pot Jamaican Restaurant
Sunrise, FL
03.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Customer Service Associate
Burlington
Sunrise, FL
06.2020 - 05.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Resolved concerns with products or services to help with retention and drive sales.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Achieved high satisfaction rating through proactive one-call resolution of customer issues.
- Offered basic technical support for clients on wide range of company products.
- Boosted sales revenue by skillfully promoting diverse service options.
Customer Service Cashier
McDonald's
Manhattan, NY
01.2019 - 10.2019
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Education
Ascot High School
Portmore Jamaica Skills
- Perform well independently in groups
- Brisk and reliable work ethics
- Recording Counts
- Cooperative Attitude
- Credits and Refunds
- Customer Service and Assistance
- Basic Math Functions
- Stocking and Replenishing
- Merchandise Packaging
- Cash Register Operation
- Data Analysis
- Systems Analysis
- Word Processing
Timeline
Front Desk Guest Agent
Sonesta ES Suites
07.2023 - Current
Customer Service Manager
Dutch Pot Jamaican Restaurant
03.2021 - Current
Customer Service Associate
Burlington
06.2020 - 05.2021
Customer Service Cashier
McDonald's
01.2019 - 10.2019
Ascot High School