Rochelle Spain
Bessemer,AL
Overview
34
34
years of professional experience
Work History
Practice Manager
Center point Dental Care
Centerpoint , AL
01.2023 - Current
- Developed and implemented new patient registration processes to streamline workflow.
- Maintained financial records, including billing and accounts receivable and payable.
- Coordinated staff recruitment, training, and scheduling activities.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Monitored compliance with HIPAA regulations concerning patient privacy rights.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Reviewed monthly financial statements for accuracy and completeness before submitting them for audit purposes.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Created and implemented policies and procedures for effective practice management.
- Complied with OSHA and HIPAA regulations.
Practice Manager
Walter Crofts, DMD
Buckhead , Georgia
09.1990 - 11.2022
- Developed and implemented new patient registration processes to streamline workflow.
- Maintained financial records, including billing and accounts receivable and payable.
- Coordinated staff recruitment, training, and scheduling activities.
- Monitored compliance with HIPAA regulations concerning patient privacy rights.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Managed vendor relationships for supplies and services related to the practice.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
- Negotiated favorable terms on behalf of the practice when contracting with vendors or third party payers.
- Reviewed monthly financial statements for accuracy and completeness before submitting them for audit purposes.
- Provided support during audits by gathering requested documents as well as answering questions from auditors.
- Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Created and implemented policies and procedures for effective practice management.
- Complied with OSHA and HIPAA regulations.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Assisted with development of regulatory compliance systems.
- Recruited, hired and trained new medical and facility staff.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
Education
MBA - Business Administration And Management
University of Georgia
Athens, GA05-1989
Skills
- Resource Utilization
- Workflow Management
- Continuous Improvement
- Policy and procedure development
Timeline
Practice Manager
Center point Dental Care
01.2023 - Current
Practice Manager
Walter Crofts, DMD
09.1990 - 11.2022
MBA - Business Administration And Management
University of Georgia
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