Rochelle Thomas

Manager

Salt Lake Community College

08.1999 - 05.2023

Managed a team of 6-8 employees at three different campuses, encouraging a high level of student services and faculty support.
Enhanced student satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize teamwork, performance, and service to students and staff.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Managed annual budget for three campuses.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
Established team priorities, maintained schedules and monitored performance.
Opened and closed locations and monitored shift changes to uphold successful operational strategies.
Recruited, interviewed and hired employees and implemented mentoring programs to promote positive feedback and engagement.
Established performance goals for employees and provided feedback at annual reviews.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.