Rochelle Tilton

• Supervised daily operations, ensuring compliance with safety regulations and company standards.
• Trained and mentored team members on product knowledge and customer service techniques.
• Streamlined inventory management processes, improving stock accuracy and reducing discrepancies.
• Implemented effective merchandising strategies to enhance product visibility and sales performance.
• Coordinated scheduling for staff, optimizing labor resources to meet peak demand periods.
• Conducted regular performance evaluations, providing constructive feedback to improve employee productivity.
• Developed training materials that supported onboarding of new employees in operational procedures.
• Resolved customer inquiries and issues, enhancing overall satisfaction and loyalty to the store experience.
• Maintained stock of items, cleanliness, organization, and provided excellent customer service.
• Trained new employees on overall company and department-specific policies and procedures.
• Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
• Managed team of Number employees, delegated tasks and held each employee accountable for completing assignments.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
• Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
• Assigned tasks and established work schedules to staff to cover operational needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Handled cash register, returns, and refunds.
• Promoted culture focused on encouraging staff to develop skills and abilities.
• Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
• Oversaw daily operational performance of Type team.
• Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
• Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
• Maintained clean, organized workspaces for optimal functionality and employee safety.
• Contributed to the development of departmental policies and procedures that increased effectiveness and efficiency across various functions.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Researched issues to obtain appropriate answers to customer inquiries.
• Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Mentored new sales associates to contribute to store's positive culture.
• Marked-down clearance items and relocated merchandise to proper store areas.
• Examined incoming inventory, merchandised shelves and prevented shrinkage.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Reduced employee turnover rate through effective communication, regular feedback, and fostering a positive work environment.
• Optimized scheduling processes to ensure adequate staffing levels while minimizing overtime costs.
• Promoted a culture of continuous improvement through frequent process reviews, open dialogue among team members about potential enhancements, and proactive implementation of changes.
• Promoted business' development by building and maintaining relationships with new clients.
• Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

• Assisted customers in selecting appropriate paint products for various projects.
• Provided expert color matching and mixing services using advanced tinting systems.
• Educated customers on application techniques and product usage to ensure project success.
• Maintained inventory accuracy through regular stock checks and replenishment activities.
• Collaborated with team members to enhance customer service experience in-store.
• Demonstrated product features and benefits during promotional events and demonstrations.
• Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction levels.
• Optimized workflow efficiency by creating detailed schedules for project completion within specified timeframes.
• Established strong relationships with suppliers, negotiating competitive prices for raw materials.
• Developed a loyal client base through consistent high-quality workmanship and excellent communication skills.
• Contributed to business growth by identifying new market opportunities in the commercial sector, successfully securing contracts with several major companies.
• Consistently met or exceeded performance targets through diligent planning, execution, and monitoring of key performance indicators.
• Achieved sales growth by effectively upselling premium paint products to clients.
• Led training sessions on new products and technologies, ensuring the team''s continuous learning and expertise in the field.
• Mentored junior team members, sharing industry knowledge and best practices to foster their professional development.
• Collaborated with cross-functional teams to develop customized painting solutions for clients'' unique requirements.
• Assisted marketing efforts by providing valuable insights on customer preferences and emerging trends in the paint industry.
• Improved workplace safety by implementing hazard prevention strategies in the paint mixing area.
• Implemented quality control measures by thoroughly inspecting completed projects before delivery to clients.
• Maintained stock shelves by fronting, facing and straightening products throughout shift.
• Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
• Enhanced paint quality by developing innovative formulations and techniques.
• Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
• Operated POS system to total purchases and receive and process cash, credit and debit card payments.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Used in-store system to locate inventory and place special orders for customers.
• Prioritized helping customers over completing other routine tasks in store.
• Recommended complementary purchases to customers, increasing revenue.
• Monitored customers for signs of security concerns and escalated issues to management.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Developed strong rapport with customers and created positive impression of business.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Managed efficient cash register operations.
• Listened to customer needs and desires to identify and recommend optimal products.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Performed cash, card, and check transactions to complete customer purchases.
• Alerted customers of department promotions and sales to increase overall departmental sales Number%.
• Utilized company website and vendor catalogs to locate special order items for customers.
• Provided exceptional customer service, addressing concerns promptly and offering satisfactory resolutions to any issues encountered.
• Proactively identified areas for improvement in existing operations, proposing cost-effective solutions that were implemented companywide.
• Streamlined inventory management with proper stock organization and regular monitoring.
• Expanded product offerings by researching advanced materials and partnering with leading manufacturers, giving customers access to cutting-edge solutions.
• Conducted successful product demonstrations at trade shows, attracting potential customers and increasing brand visibility.
• Increased customer satisfaction by providing expert color consultations for various projects.
• Implemented effective display setups to maximize product visibility and accessibility.

• Expirence with WMS systems

• Assisted customers with product selections and project advice, enhancing overall satisfaction.
• Provided training to new staff on product knowledge and customer service techniques.
• Streamlined order processing by implementing efficient workflow practices within the team.
• Managed special orders and custom projects, ensuring timely fulfillment and quality assurance.
• Collaborated with cross-functional teams to develop promotional strategies that increased product visibility.
• Resolved customer inquiries and issues promptly, fostering positive relationships and repeat business.
• Optimized project management processes to reduce turnaround time, resulting in increased client satisfaction and repeat business.
• Streamlined internal processes for increased efficiency in handling client requests and project management.
• Implemented innovative tools and techniques to increase overall productivity while maintaining high-quality standards in service delivery.
• Developed and maintained strong relationships with vendors, ensuring quality products and services at competitive prices.
• Collaborated effectively with cross-functional teams, fostering an atmosphere of teamwork and open communication that led to successful project outcomes.
• Mentored junior staff members, fostering a supportive environment that encouraged continuous learning and skill development for all team members.
• Negotiated contracts with clients, working collaboratively to establish mutually beneficial terms and conditions for both parties involved.
• Evaluated current industry trends and competitor offerings to remain knowledgeable about best practices within the field of pro services specialization.
• Improved customer satisfaction by providing timely and accurate service solutions for their professional needs.
• Collaborated with sales team to develop targeted marketing strategies that drove revenue growth for the company.
• Conducted thorough market research to identify new business opportunities and expand the company''s reach within the industry.

• Provided expert product knowledge on millwork materials and installation techniques.
• Collaborated with cross-functional teams to ensure accurate order fulfillment and customer satisfaction.
• Maintained up-to-date knowledge of industry trends and competitor offerings in millwork products.
• Developed promotional displays and marketing materials to enhance product visibility in-store.
• Trained new sales associates on millwork product features, benefits, and sales techniques.
• Analyzed customer feedback to identify areas for service improvement and product enhancement.
• Led workshops and demonstrations for customers to showcase millwork applications and installation processes.
• Stayed current on industry trends and new product offerings, enabling informed discussions with clients about innovative solutions for their projects.
• Resolved customer issues promptly, resulting in high levels of client satisfaction and repeat business.
• Developed strong relationships with contractors and builders, leading to an expanded client base and increased referral business.
• Enhanced customer satisfaction by providing personalized millwork design solutions tailored to individual needs.
• Minimized errors during installation processes by proactively communicating with installers regarding project specifications and requirements.
• Continuously exceeded sales targets through strategic prospecting efforts aimed at identifying new opportunities within the market.
• Established long-term relationships with architects, interior designers, and other industry professionals to facilitate cross-referrals and collaborative opportunities.
• Streamlined the ordering process for improved efficiency, resulting in faster turnaround times for clients.
• Conducted post-installation follow-ups with clients, reinforcing positive experiences and addressing any concerns promptly to ensure complete satisfaction.
• Led informative presentations for potential clients, highlighting the benefits of custom millwork installations within their homes or businesses.