Thomas Herrera
Highland,CA
Summary
Dynamic Department Supervisor with 19 years of experience leading high-performing teams to deliver exceptional customer service while upholding company standards. Proven expertise in inventory management and effective communication with associates and management fosters a collaborative work environment. Dedicated to mentoring peers on technology and applications that enhance everyday customer service operations. Recognized for driving efficiency and promoting a culture of continuous improvement within the department.
Overview
20
20
years of professional experience
Work History
Department Supervisor
The Home Depot
San Rafael, CA and Redlands, CA
12.2005 - 01.2025
- Took on the roles and responsibilities of Department Supervisor. Oversaw inventory levels and utilization of inventory management applications to ensure inventory levels met the store and customer needs. Utilization of applications to execute disciplinary and recognition. Ensured store standards are met and execution on merchandise placement in accordance of company standards. Instill leadership qualities set by the company, Inspire, Respect, Develop, and Celebrate in everyday work.
- Once selected in 2005, I became supervisor of the Lumber Department, then Lumber and Building Materials Departments. After about two years, took on the role of supervisor for the Paint Department, after the paint department, I became supervisor of the Millworks Department (Doors and Windows). From the Millworks Department I took on the role of Freight Team Supervisor where I lead an overnight team of associates on the unloading, organizing and stocking of our products on the shelf. I then took the role of Inventory Management Supervisor where I lead a team of 4 associates in the scanning, review and correcting our inventory levels the store. From the Inventory Management Supervisor, I came back to days to become the Hardware Department Supervisor. It is in 2012 that I transferred to the Redlands, CA Home Depot. Once there I have become the Department Supervisor of the Kitchen and Bath Department, the Flooring Department, the Garden Department, the Lumber Department, the Electrical and Plumbing Departments and back again the Lumber/Building Materials Department.
- Every year as Department Supervisor I have helped the store become prepared for inventory, as I would go overnights along with other supervisors to help get the store ready.
Sales Associate
The Home Depot
San Rafael, CA
04.2005 - 12.2005
- Started working as sales associate in the Garden Department. Executed daily tasks associated with position under the direction and guidance of the Department Supervisor.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Enhanced customer service by providing knowledgeable assistance on product selection and home improvement projects.
- Trained new associates on sales techniques, product knowledge, and operational procedures to improve team performance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
Education
High School -
Redwood High School
Larkspur, CA06-1999
Some College (No Degree) - Horticulture, Business
Oregon State University
Corvallis, ORSkills
- Proficient with inventory and associate management applications
- Team player
- Excellent time management skills
- Conflict management
- Data analysis of inventory levels
- Lift equipment certified in the Order Picker, Reach, Sit Down Forklift, Ballymore Electric Ladder, and electric pallet jack
- Cashier certified
- Customer service
- Workplace safety
- Problem resolution
- Problem-solving
Activities
Sports Family Activities Travel Sports Family Activities Travel
Languages
Spanish
Professional Working
Interests
- Backpacking and Hiking
- Team Sports
- Road Trips
- Enjoy hobbies that combine physical activity with outdoor exploration
- DIY and Home Improvement
- Auto Repair/Restoration
- I like trying new recipes and food trends
- Enjoy participating in working out for overall physical and mental well-being
Timeline
Department Supervisor
The Home Depot
12.2005 - 01.2025
Sales Associate
The Home Depot
04.2005 - 12.2005
High School -
Redwood High School
Some College (No Degree) - Horticulture, Business
Oregon State University