Timothy Prizer
Kamloops,BC
Summary
Driven leader with 14 years of supervisory and managerial experience with The Home Depot in both Canada and the US. Firm believer that impeccable customer service is second only to safety when it comes to retail sales. Strong background in team leadership, store operations management, inventory control, and customer service excellence. Adept at coaching teams, resolving conflicts, and keeping departments running smoothly while achieving important sales and customer service metrics.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Department Supervisor
The Home Depot - Canada
Kamloops, BC
09.2023 - Current
- Oversee and direct multiple store departments, including the Pro Desk, Tool Rental, and formerly Millworks, Flooring, Decor, & Paint.
- Lead a team of associates to drive sales and customer service metrics, particularly in the maintenance and growth of 45 large commercial accounts responsible for an expected $1.125 million in annual Pro sales growth.
- Lead employee performance evaluations and celebrate top performers.
- Regularly achieve excellent Voice of Associate survey results.
- Direct merchandising, pricing, and product displays for various departments.
- Address employee concerns and conflicts through feedback and coaching to foster a collaborative environment.
- Assign tasks based on employee strengths to support development.
- Often serve as MOD and guide opening and closing routines.
- Handle customer concerns and special order requests.
- Monitor inventory levels regularly to ensure on-shelf availability and restock products through store systems.
- Attend weekly meetings with salaried leaders to collaborate on departmental objectives to discuss progress.
- Work with other departments to coordinate activities and resolve issues.
- Arrange special events and meetings for department activities.
Market Supervisor
Home Depot Measurement Services (US)
Atlanta, GA
05.2012 - 05.2023
- Led recruitment, training, and management of high-performing team of Measure Technicians in the field, ensuring alignment with operational goals.
- Trained newly hired HDMS Measure Technicians from day one of employment to field placement on all aspects of the position: construction materials and flooring types; computer and technical proficiency; use of job-related tools and equipment; customer service and interpersonal skills.
- Performed in-home flooring measurements, site inspections, and subfloor evaluations for Home Depot flooring customers, ensuring accurate assessments for project execution.
- Collaborated with Home Depot store managers and associates through store walks and 'Specialty Tuesday' presentations to craft strategies that enhanced customer experience from store to installation.
Education
Master of Arts - Folklore & American Studies
University of North Carolina At Chapel Hill
Chapel Hill, NC08-2009
Bachelor of Arts - Cultural Anthropology
Georgia Southern University
Statesboro, GA12-2003
High School Diploma -
East Forsyth High School
Kernersville, NC05-1999
Skills
- Customer service excellence
- Conflict resolution
- Performance improvement strategies
- Problem-solving skills
- Influence without authority
- Motivational team leadership and management
- Associate training and development
- Coaching mindset
- Relationship building and management
- Store operations management
- Inventory control
- Workplace safety protocols
- Workforce scheduling
- POS systems proficiency
- Vendor relationship management
Certification
- Level II First Aid Certified, The Home Depot, Renewal 2029
- Certified Order Picker Operator, The Home Depot, Renewal June 2028
- Certified Electric Pallet Jack Operator, The Home Depot, Renewal Sept 2027
Affiliations
- Member, Social Committee, Home Depot store # 7144 (Kamloops, BC)
Timeline
Department Supervisor
The Home Depot - Canada
09.2023 - Current
Market Supervisor
Home Depot Measurement Services (US)
05.2012 - 05.2023
Master of Arts - Folklore & American Studies
University of North Carolina At Chapel Hill
Bachelor of Arts - Cultural Anthropology
Georgia Southern University
High School Diploma -
East Forsyth High School