Chris Marrero
Annapolis,MD
Summary
Results-oriented leader with a strong background in technical services and customer relations. Successfully led teams to achieve operational goals while improving customer satisfaction through effective issue resolution. Passionate about creating a supportive environment that drives team success and operational excellence.
Overview
19
19
years of professional experience
Work History
Department Supervisor
The Home Depot
Annapolis, USA
10.2025 - 07.2026
- I was the department supervisor for Lumber, Hardware and Building Materials.
- Supervised daily operations and workflow in the department.
- Led team of 14 associates to optimize daily operations and enhance service delivery.
- Managed inventory levels to maintain stock availability and meet customer demand.
- Trained staff on product knowledge and customer service standards.
- Resolved customer inquiries and complaints effectively and promptly.
- Conducted performance evaluations and provided feedback to team members.
- Trained and mentored new associates on department policies and procedures.
- Organized department displays to improve product visibility and drive sales growth.
- Ensured compliance with all safety regulations across the department.
Sales Associate
The Home Depot
Annapolis, USA
09.2025 - 10.2025
- Assisted customers in product selection and provided knowledgeable recommendations.
- Helped customers find specific products, answered questions, and offered product advice.
- Created a friendly atmosphere for customers and provided exceptional customer service.
- Handled customer inquiries and resolved issues promptly and professionally.
- Collaborated with team members to enhance customer service experiences.
- Operated cash registers and processed customer transactions efficiently.
- Maintained store displays and ensured merchandise was stocked and organized.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing, and styling.
- Provided accurate information about products, prices, and services.
Fiber Technician
FiberFirst
Mesa, USA
02.2024 - 05.2024
- Installed fiber optic cables for residential and commercial projects.
- Conducted routine maintenance on fiber optic networks and equipment.
- Collaborated with team to efficiently troubleshoot and resolve connectivity issues, ensuring minimal downtime.
- Diagnosed installation and testing issues to ensure proper functionality.
- Configured routers, switches, and networking devices to enhance performance of fiber optic system.
- Identified and traced sources of signal loss within network, improving overall system reliability.
- Maintained inventory of supplies needed for repairs or replacements on the fiber optic system.
Core Technical Technician
Cox Communications Inc.
Phoenix, USA
02.2022 - 02.2024
- Diagnosed and repaired network issues using advanced troubleshooting techniques.
- Configured network settings for local area networks and wide area networks.
- Installed, disconnected, and troubleshot Cox products, including high-speed internet, cable, telephony, and automation services.
- Trained new technicians on installation protocols and safety procedures.
- Collaborated with team members to optimize service delivery processes.
- Managed inventory of tools and materials to support daily operations efficiently.
- Educated customers on product features and service options for better usage.
- Documented service visits accurately in company systems for record-keeping purposes.
Account Manager
AT&T
Mesa, USA
11.2021 - 02.2022
- Managed client accounts and maintained strong relationships with key stakeholders.
- Developed strategic plans to meet client needs and enhance service delivery.
- Coordinated cross-functional teams to ensure client satisfaction and timely delivery.
- Resolved client issues promptly to maintain high levels of satisfaction.
- Acted as main point of contact in matters relating to client concerns and needs.
Broadband Technician
CenturyLink
Phoenix, USA
10.2014 - 07.2021
- Provided installation, service, and maintenance for broadband internet and digital telephone service.
- Installed broadband equipment and performed system upgrades for residential customers.
- Conducted diagnostic tests to identify and resolve network connectivity issues.
- Educated customers on broadband services and troubleshooting techniques to enhance user experience.
- Ensured compliance with safety protocols during installation and repair tasks.
- Trained new technicians on equipment usage and installation procedures to promote consistent service quality.
- Coordinated with dispatch to schedule appointments and optimize service routes.
- Performed preventative maintenance on equipment to ensure optimal performance.
- Monitored system performance using specialized software tools and applications.
Field Technician
Time Warner Cable - College
College Point, USA
02.2007 - 09.2014
- Installed and maintained cable television and internet services for residential customers.
- Diagnosed and resolved technical issues using specialized tools and equipment.
- Conducted routine inspections to ensure system functionality and reliability.
- Responded quickly to emergency situations requiring immediate attention.
- Collaborated with team members to enhance service delivery processes, resulting in streamlined operations.
- Educated customers on product features and optimal service usage, improving customer satisfaction.
- Documented service calls and reported issues, ensuring accurate tracking for resolution follow-up.
- Adhered to safety protocols while working in diverse environments, including rooftops and basements.
- Operated company vehicles to reach customer locations to and from customer locations to perform field maintenance.
Education
CERTIFICATION IN FIBER OPTIC COMMUNICATIONS - Fiber Optic Communications
APT College
Carlsbad, CA05-2018
GED -
University of The State of New York
Albany, NY11-1994
Skills
- Operational planning
- Inventory management
- Technical troubleshooting
- Safety compliance
- Sales optimization
- Customer service excellence
- Customer engagement
- Transaction processing
- Leadership and organization
- Team coaching
- Delegation skills
- Effective communication
- Conflict resolution
- Negotiation skills
- Time management
Languages
English
Awards
- Received 4 Homer awards for Customer Service
- Recognized for using best safety practices
Timeline
Department Supervisor
The Home Depot
10.2025 - 07.2026
Sales Associate
The Home Depot
09.2025 - 10.2025
Fiber Technician
FiberFirst
02.2024 - 05.2024
Core Technical Technician
Cox Communications Inc.
02.2022 - 02.2024
Account Manager
AT&T
11.2021 - 02.2022
Broadband Technician
CenturyLink
10.2014 - 07.2021
Field Technician
Time Warner Cable - College
02.2007 - 09.2014
CERTIFICATION IN FIBER OPTIC COMMUNICATIONS - Fiber Optic Communications
APT College
GED -
University of The State of New York