Alexandrea Henthorn
Lowe’s Home Improvement
Fayetteville,AR
8
years of professional experience
Results driven retail operations and management professional with proven experience leading teams, optimizing store operations, and delivering exceptional customer service in fast-paced retail environments. Promoted twice into leadership roles within eight months through strong operational performance, team development, and a commitment to achieving business goals. Experienced in inventory management, merchandising, staffing, scheduling, financial accountability, and cross-functional operations. Recognized for building productive teams, improving operational efficiency, and creating positive customer experiences while maintaining high standards of safety, organization, and accountability. Dedicated to fostering an engaging environment where employees and customers can succeed.
Work History
Back End Department Supervisor
2 Years 9 Months- Promotions
- Customer Service Associate — November 17, 2023
- Front End Department Supervisor — February 17, 2024
- Back End Department Supervisor — July 19, 2024
- Promoted from Customer Service Associate to Department Supervisor twice within eight months based on performance, leadership, and operational excellence.
- Directed daily receiving operations supporting 900–1,400-piece freight deliveries while maintaining inventory accuracy and operational efficiency.
- Directed daily operations by assigning workloads, adjusting staffing priorities, and responding to changing business demands while maintaining productivity and customer service standards.
- Developed associates, supervisors, and assistant managers through hands-on coaching, powered equipment certification, safety instruction, and operational guidance.
- Managed inventory audits, damaged merchandise, SIMS inventory processes, asset protection reporting, shrink prevention, and receiving documentation.
- Coordinated receiving, overnight operations, online fulfillment, front-end operations, and customer service to support overall store performance.
- Managed opening and closing operations, cash office accountability, daily deposits, and store financial controls while ensuring operational readiness.
- Supported tornado recovery operations at the Rogers, Arkansas Lowe’s location.
- Read planograms, scheduled associates, reviewed timecards, conducted interviews, coached performance, and resolved customer escalations.
- Tracked missing inventory, filed inventory claims, investigated inventory discrepancies, and resolved operational issues across departments.
Welder / Fabricator
4 Months- Fabricated custom stainless steel clarifier tanks, conveyor systems, industrial sinks, burn pits, platforms, stairs, flock frames, and structural assemblies.
- Performed precision TIG and MIG welding, including thin-gauge 304 stainless steel using specialized filler material.
- Worked with confined spaces, elevated work areas, and complex fabrication projects while maintaining safety and workmanship standards.
- Collaborated with machining, assembly, deburring, and quality teams to maintain production flow.
- Performed quality inspections throughout fabrication while proactively verifying workmanship with lead welders before final assembly.
- Progressed from beginner assignments to intermediate welding responsibilities through demonstrated craftsmanship and continuous improvement.
- Selected for cross-training within assembly and deburring departments based on production demands.
- Fabricated HVAC components, gutters, and custom sheet metal products from raw material through final assembly.
- Selected, transported, and processed raw sheet metal using forklifts and industrial fabrication equipment.
- Operated industrial shears, hydraulic press brakes, drill presses, and precision measuring equipment.
- Fabricated products by measuring, cutting, forming, fitting, welding, and finishing components to customer specifications.
- Planned weld sequences to minimize distortion and resolved fit-up challenges during fabrication.
- Worked with galvanized steel, stainless steel, carbon steel, and aluminum.
- Collaborated with CNC water jet operations to produce precision fabricated components.
Welder / Fabricator
5 Months- Performed industrial field fabrication and maintenance within active food manufacturing facilities, including Tyson Foods plants.
- Supported fabrication, installation, fire watch, pipe repairs, structural repairs, fencing systems, railings, grinding, painting, and sandblasting.
- Worked safely within food-grade production environments while following sanitation, hot-work, and safety requirements.
- Fabricated and installed industrial components while adapting to changing field conditions and customer priorities.
- Collaborated with field crews to complete demanding industrial maintenance projects under tight production schedules.
Assistant Office Manager
2 Months- Managed daily office operations for an industrial welding supply company serving oilfield customers.
- Coordinated scheduling, purchasing, inventory management, invoicing, customer service, vendor communication, and supply ordering.
- Utilized QuickBooks, Microsoft Excel, Word, and Outlook to support business operations.
- Identified and developed a supply partnership with Tulsa Welding School that resulted in recurring welding rod sales for the business.
- Built technical knowledge of welding supplies, fittings, industrial gases, and oilfield materials.
Welder Fabricator
5 Months- Fabricated HVAC components, gutters, and custom sheet metal products from raw material through final assembly.
- Selected, transported, and processed raw sheet metal using forklifts and industrial fabrication equipment.
- Operated industrial shears, hydraulic press brakes, drill presses, and precision measuring equipment.
- Fabricated products by measuring, cutting, forming, fitting, welding, and finishing components to customer specifications.
- Planned weld sequences to minimize distortion and resolved fit-up challenges during fabrication.
- Worked with galvanized steel, stainless steel, carbon steel, and aluminum.
- Collaborated with CNC water jet operations to produce precision fabricated components.
Overnight Stocker
1 Year 2 Months- Stocked high-volume grocery, dairy, pet, and baby departments while consistently meeting productivity expectations.
- Operated pallet jacks, handheld scanners, cardboard balers, compactors, and top-stock equipment.
- Maintained organized sales floors through stocking, zoning, inventory recovery, and freight processing.
- Frequently requested by management to extend shifts due to reliability, productivity, and work ethic.
Cashier
6 Months- Delivered customer service while maintaining accurate cash handling and register accountability.
- Performed closing procedures, returns, merchandising, stocking, recovery, and store organization.
- Entrusted with cash drawer reconciliation, safe access, and responsibilities typically assigned to management support roles.
Education
- Welding
- Graduated with employment secured before completing the program.
- Assisted instructors with pipe preparation and provided additional support to fellow students during training.
- Trained in TIG, MIG, Stick, Pipe, Aluminum, and Plasma Cutting.
- Experience operating fabrication equipment including hydraulic press brakes, drill presses, plasma cutters, and CNC equipment.
High School Diploma
Skills
QuickBooks
Microsoft Office
Customer Service
Shrink Prevention
Inventory Audits
Process Improvement
Operational Planning
Coaching
Team Development
Logistics
Scheduling
Inventory Accuracy
Receiving Operations
Operations & Leadership
Deburring Equipment
Angle Grinders
CNC Waterjet Collaboration
Plasma Cutter
Drill Press
Industrial Shear
Hydraulic Press Brake
Star Wars Lift
Ballymore Lift
Electric Pallet Jack
Order Picker
Reach Truck
Forklift
Manufacturing Equipment
Quality Inspection
Precision Measuring
Deburring
Grinding
Heat Control
Distortion Prevention
Weld Sequencing
Layout & Fit-Up
Blueprint Interpretation
Sheet Metal Fabrication
Aluminum Welding
Galvanized Steel
Carbon Steel
Stainless Steel Fabrication
Stick Welding
MIG Welding
TIG Welding
Welding & Fabrication
Cross-Functional Collaboration
Leadership
Precision Craftsmanship
Adaptability
QuickBooks
PROFESSIONAL HIGHLIGHTS
- Manufacturing and operations professional with experience spanning fabrication, industrial manufacturing, logistics, and leadership.
- Precision TIG, MIG, and Stick welding experience with stainless steel, galvanized steel, carbon steel, and aluminum.
- Promoted from Customer Service Associate to Department Supervisor within eight months at Lowe’s.
- Experienced in blueprint interpretation, sheet metal fabrication, quality inspection, fit-up, and precision measurement.
- Selected for cross-functional responsibilities throughout manufacturing and operations, including assembly, receiving, inventory, logistics, and field installation.
- Recognized with six Lowe’s Service Stars, multiple safety recognitions, and an Exceeds Expectations annual performance review.
Timeline
Back End Department Supervisor
Lowe’s Home Improvement
11.2023 - CurrentRead More
Welder / Fabricator
ARMI Manufacturing
05.2023 - 09.2023Read More
Welder / Fabricator
Swanson’s Fabrication
12.2022 - 05.2023Read More
Welder Fabricator
C Mayo
07.2022 - 12.2022Read More
Assistant Office Manager
Texas ICO Inc.
04.2022 - 06.2022Read More
Overnight Stocker
Walmart
07.2020 - 09.2021Read More
Cashier
Dollar General
04.2018 - 10.2018Read More
Tulsa Welding School
from Welding
Read More
Caney Creek High Sco
High School Diploma
Read More