Rochelle Williams
Milwaukee,WI
Summary
My objective is to obtain a position in the workforce where I can utilize and become skilled in different areas. Experienced with 5 years of excellent customer service, sales, communication, and negotiation skills. I am a self-starter, fast learner, and am willing to learn new skills to help substantiate my job. I believe in doing outstanding quality work. I am a Certified Hairstylist with extensive customer service background successful at exceeding sale goals through persuasive client consultations. Motivated by the love of aesthetic improvement and desire for customer satisfaction.
Overview
6
6
years of professional experience
Work History
Cosmetologist/Barber
Great Clips Hair Salon
Milwaukee, WI
08.2016 - 09.2021
- Processed payments, entering sales in register for prompt customer service.
- Maintained client treatment records and designed long-term care programs for return customers.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Consistently received positive performance reviews from guests.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Created marketing advertisements to increase awareness of services and boost sales.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Sales Associate
Rainbow Clothing Store
Milwauke, Wisconsin
10.2015 - 08.2016
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Achieved perfect attendance and on-time record.
Education
Associate of Arts - Cosmetology
Vici Beauty School - Greenfield
Milwaukee, WI01.2016
GED -
Milwaukee Area Technical College
Milwaukee, WI05.2014
Skills
- Customer Service
- Hair and Face Analysis
- Creativity and Originality
- Appointment Scheduling
- Sales and marketing
- Verbal and Written Communication
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Strong Analytical and Problem Solving Skills
- Microsoft Excel
- Rapport Building
- Continuous Integration Systems
- Data Structures and Algorithms
- Upselling Products and Services
- Upbeat and Positive Personality
- Understanding Customer Needs
- Inbound and Outbound Calling
Timeline
Cosmetologist/Barber
Great Clips Hair Salon
08.2016 - 09.2021
Sales Associate
Rainbow Clothing Store
10.2015 - 08.2016
Associate of Arts - Cosmetology
Vici Beauty School - Greenfield
GED -
Milwaukee Area Technical College