Ivy Robinson
Thayne,WY
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Cosmetologist/Barber
Independant
Thayne, WY
12.2023 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
Customer Service Representative
Jackson Hole Whitewater
Jackson, WY
05.2022 - 09.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Owner/Operator
GameDay Barbershop
Afton, WY
10.2021 - 04.2022
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Devised processes to boost long-term business success and increase profit levels.
Server
Horseshoe Cafe
Etna, WY
03.2021 - 06.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Associates Degree - Cosmetology
Paul Mitchell The School - Provo
Provo, UT09.2019
Skills
- Call Documentation
- Issue and Complaint Resolution
- Order and Refund Processing
- Efficient and Detail-Oriented
- Upselling Products and Services
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Consulting Supervisors
- Customer Service and Assistance
Timeline
Cosmetologist/Barber
Independant
12.2023 - Current
Customer Service Representative
Jackson Hole Whitewater
05.2022 - 09.2024
Owner/Operator
GameDay Barbershop
10.2021 - 04.2022
Server
Horseshoe Cafe
03.2021 - 06.2021
Associates Degree - Cosmetology
Paul Mitchell The School - Provo