ROCHELY SOLER
Deltona,FL
Summary
Dynamic Customer Billing Representative with a proven track record at MedSrv, excelling in medical billing and insurance claims management. Recognized for enhancing customer satisfaction through effective communication and empathy. Proficient in CRM software and data entry, ensuring accuracy and compliance while maintaining confidentiality in all interactions. Efficient Customer Billing Representative known for productivity and completing tasks swiftly. Possess specialized skills in billing system navigation, discrepancy resolution, and customer account management. Excel in communication, problem-solving, and time management to enhance customer satisfaction and streamline billing processes.
Overview
18
18
years of professional experience
Work History
Customer Billing Representative
MedSrv
Deltona, FL
12.2025 - 01.2026
- Experienced in managing medical billing processes, including handling insurance claims, account adjustments, and patient inquiries.
- Skilled in both inbound and outbound calls with a strong focus on accuracy, compliance, and timely documentation.
- Adept at maintaining confidentiality, ensuring proper follow-up on claims, and delivering excellent customer service in alignment with healthcare standards.
Customer Service Representative
Nex Rep
Deltona, FL
01.2018 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
LiveOps
Sanford, FL
01.2008 - 01.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
Academics -
La Guardia Community College
New York01.2009
Skills
- Ms Word
- Ms Excel
- Microsoft Teams
- Data Entry
- Ms Outlook
- Five 9
- CRM Software
- Epic
- Type 60-65 wpm
Timeline
Customer Billing Representative
MedSrv
12.2025 - 01.2026
Customer Service Representative
Nex Rep
01.2018 - 01.2025
Customer Service Representative
LiveOps
01.2008 - 01.2018
Academics -
La Guardia Community College