Rochester Lewis
Hamtramck,Michigan
Summary
Dedicated industry professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
22
22
years of professional experience
Work History
Armed Security Officer
The North Group
Howell , MI
04.2021 - 05.2025
- Followed established protocol for responding to alarms or other emergency situations.
- Responded quickly and appropriately to emergency situations, including medical emergencies, fire alarms, bomb threats.
- Adhered to company policies regarding access control procedures for visitors and guests and contractors.
- Provided assistance to law enforcement agencies in apprehending suspects when necessary.
- Performed daily inspections of security equipment such as gates, locks, alarm systems, and radios, ensuring that they were operating properly.
- Investigated reported incidents such as theft, vandalism, trespassing.
- Patrolled assigned areas to detect suspicious activities and persons.
- Monitored surveillance cameras to detect any criminal activity or violations of policy.
- Maintained logs of all security-related incidents and submitted reports regularly to supervisor.
- Interacted with customers in a professional manner while providing directions or responding to inquiries.
- Conducted security checks on personnel entering and exiting the premises.
- Performed routine maintenance tasks such as checking doors and windows for proper locking mechanisms and replacing light bulbs as needed.
- Conducted regular patrols of the facility grounds using both vehicle and foot patrol methods.
Building Manager
Operation Get Down
Detroit, Michigan
06.2013 - 02.2024
- Satisfied both tenants and owners, effectively managing relationships and handling routine needs.
- Investigated complaints, disturbances, and violations on behalf of building ownership.
- Kept properties maintained with regular preventive maintenance.
- Monitored compliance of contractors with building work rules, keeping noise levels within acceptable levels.
Quality Line Inspector
Labor Ready
Livonia, Michigan
08.2011 - 08.2013
- Observed all safety protocols and implemented precautionary procedures to correct problems.
- Helped maintain facility OSHA requirements by monitoring division operations and correcting deficiencies.
- Performed first-piece inspection to validate feasibility of manufacturing processes.
- Completed routine and special analyses of in-process materials and finished goods.
- Verified quality and graded finished products with visual inspections.
- Verified quality control results with routine data and process audits.
Quality Inspector
Sentech
Centerline, Michigan
02.2008 - 06.2011
- Verified outgoing product compliance with production standards and regulatory requirements.
- Conducted quality inspections using proper equipment techniques.
- Monitored production processing via random quality assurance audits.
- Checked incoming materials for compliance with required specifications.
- Trained and instructed production operators in quality assurance production checks.
- Documented quality inspection reports in full and generated detailed reports.
Stock Associate
Kohl's
Macomb, Michigan
01.2006 - 12.2007
- Helped sales team reach goals consistently by preparing merchandise for floor and assisting with restocks.
- Assisted customers with locating desired merchandise and moving heavy items.
- Updated signs and tags for changing merchandise prices.
- Handled stock needs according to schedule, keeping shelves continuously full for customers.
- Improved customer relations by pricing items with clear and visible tags.
Cashier
Walgreens
Detroit, Michigan
09.2003 - 08.2004
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies.
- Kept balance sheets with amounts and numbers of transactions.
- Trained new retail team members in customer-focused strategies, maintaining high team standards.
- Educated customers about upcoming promotions, changing procedures, and available items.
- Monitored checkout stations for adequate cash availability.
Education
Diploma -
ClintonDale Adult Education
Clinton township, Michigan06.2004
Skills
- Scheduling
- Maintenance management
- Social perceptiveness
- Multitasking
- Written communication
- Time management
- Planning
- Access control
- Surveillance monitoring
- Incident investigation
- Customer service
- Vehicle patrol
- CCTV monitoring
- Disturbance investigation
- Firearms proficiency
- Facilities patrol
- Staff monitoring
Personal Information
Timeline
Armed Security Officer
The North Group
04.2021 - 05.2025
Building Manager
Operation Get Down
06.2013 - 02.2024
Quality Line Inspector
Labor Ready
08.2011 - 08.2013
Quality Inspector
Sentech
02.2008 - 06.2011
Stock Associate
Kohl's
01.2006 - 12.2007
Cashier
Walgreens
09.2003 - 08.2004
Diploma -
ClintonDale Adult Education