Rochester Hampton
Summary
Accomplished hospitality professional with 25 years in customer service, valet operations, and management. Expertise in crafting memorable guest experiences, leading and training teams, and optimizing daily operations in fast-paced settings. Skilled in problem-solving and fostering connections that enhance organizational reputation.
Overview
29
29
years of professional experience
Work History
Valet Attendant / Door Man
PMIS - Fairmont Hotel
Dallas
01.2024 - Current
- Greeted guests professionally, assisting with smooth vehicle drop-off and retrieval
- Coordinated traffic flow in high-volume hotel environments, enhancing guest experience
- Delivered friendly, efficient, and safe valet services, ensuring guest vehicle security
- Answer guest questions and address concerns with professionalism and courtesy
Production Manager & Owner
The Art of Comedy
01.2021 - Current
- Founded and managed live entertainment and comedy events, creating engaging experiences for diverse audiences
- Coordinated event setup, staffing, talent booking, and hosting to ensure smooth and successful events
- Managed logistics and on-site operations, enhancing guest experience and operational efficiency
- Built strong relationships with venues, performers, and audiences
Valet Supervisor
PMC
Kansas City
01.2019 - 01.2023
- Supervised daily valet operations, enhancing guest satisfaction through exceptional service
- Scheduled, trained, and coached staff to maintain service standards
- Assisted guests with luggage and special requests, contributing to a welcoming atmosphere
- Resolved guest concerns and operational challenges promptly, ensuring smooth operations and guest contentment
- Oversaw vehicle safety, traffic flow, and team performance
Patient Care Technician / Preceptor
Fresenius & DaVita Dialysis
01.2004 - 01.2022
- Provided compassionate, high-quality patient care that enhanced patient comfort and satisfaction
- Trained and mentored new staff members to ensure effective integration into clinical team
- Assessed patients, performed needle placement, and monitored treatments to ensure optimal patient outcomes
- Maintained professionalism and attention to detail in a clinical environment
Department Manager - Men's Furnishings
Dillard's
01.1998 - 01.2000
- Delivered exceptional customer service in retail department, enhancing customer experience
- Coordinated staff schedules, merchandising efforts, and sales initiatives to optimize operations
- Assisted in planning and executing store events and promotional activities to drive engagement
Assistant Manager / Manager-in-Training
Foot Locker
01.1998 - 01.2000
- Aided store operations, supervised staff, and enhanced customer service
- Facilitated training sessions for staff to improve sales techniques
Department Manager
VF Factory Outlet
01.1997 - 01.1998
- Delivered exceptional customer service, enhancing customer satisfaction and in-store engagement
- Managed merchandising, staff scheduling, and daily operations to optimize store performance
- Supported store promotions and in-store events to drive customer traffic and engagement
Education
Wyandotte High L
Kansas City, KSSkills
- Valet operations
- Parking Management
- Guest Services & Hospitality
- Scheduling & Daily Operations
- Safety & Vehicle Security
- Team leadership
- Conflict resolution
- Dependability & Reliability
- Professional Communication
- Event Assistance
Timeline
Valet Attendant / Door Man
PMIS - Fairmont Hotel
01.2024 - Current
Production Manager & Owner
The Art of Comedy
01.2021 - Current
Valet Supervisor
PMC
01.2019 - 01.2023
Patient Care Technician / Preceptor
Fresenius & DaVita Dialysis
01.2004 - 01.2022
Department Manager - Men's Furnishings
Dillard's
01.1998 - 01.2000
Assistant Manager / Manager-in-Training
Foot Locker
01.1998 - 01.2000
Department Manager
VF Factory Outlet
01.1997 - 01.1998
Wyandotte High L