Rocio Araiza
Farmers Branch,TX
Summary
Analytical Claims Specialist with extensive experience in fraud analysis and regulatory compliance. Proven ability to enhance fraud detection processes while maintaining strong customer relationships and meeting compliance standards. Skilled in documenting findings to support organizational efficiency and customer trust.
Overview
14
14
years of professional experience
Work History
Fraud Analyst
Golmansachs
Richardson, Texas
09.2023 - Current
- Place appropriate hold on accounts deemed to have fraudulent activity. Track and document action taken in a timely and correct manner to provide a record of activity, and meet audit and compliance requirements.
- Investigated identified risks to assess potential fraud and clear Account takeover and IDT concerns.
- Determined actions based on established procedures to protect Bank assets, collaborating with supervisor on complex cases.
- Collaborated with internal teams to enhance fraud prevention methods, developing effective strategies.
- Identified and developed process enhancements to maximize efficiency of fraud detection activities.
- Completed investigations, overseeing cases to meet and exceed closure and quality metrics.
- Documented findings and prepared reports for compliance purposes.
Fraud Claim Specialist
JPMorgan Chase
Plano, TX
02.2021 - 09.2023
- Performed detailed analysis of financial transactions to identify suspicious activity.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Reviewed customer profiles for changes indicating potential fraudulent activities.
- Review and research evidence/documents from third party to make appropriate decisions on behalf of our customers quickly and effectively.
- Closed debit cards, reissued new debit cards, froze customers' bank accounts, and disabled customers' online profiles to prevent further fraud.
- Documented investigative findings clearly and concisely for senior management review.
Compliance/Due Diligence Analyst
JPMorgan Chase
Plano, TX
01.2020 - 01.2021
- Conducted comprehensive reviews of closed loan mortgage documents, ensuring adherence to regulatory standards and reducing compliance risk.
- Reviewed client documentation for accuracy, ensuring compliance with Chase purchasing requirements and facilitating smooth loan processing.
- Delegated specific conditions on loans, guiding correspondents to address documentation discrepancies and uphold established guidelines.
Bankruptcy Specialist II
JPMorgan Chase
Lewisville, TX
09.2016 - 01.2020
- Handled incoming calls to address inquiries from borrowers, trustees, attorneys, real estate offers, bankers, credit bureaus, and others, ensuring timely resolution of issues.
- Processed reaffirmation requests for home equity and prime mortgage accounts, facilitating communication between stakeholders.
- Reviewed bankruptcy filings to ensure compliance with federal regulations.
- Assisted clients in understanding bankruptcy options and legal processes.
- Coordinated with legal teams to prepare necessary documentation for court submissions.
Technical Specialist
Anovia Payments
Irving, TX
09.2015 - 08.2016
- Download 4 credit card terminals per day.
- Support customer with any updates in their credit card machine.
- Train customer on how to use the credit card machine daily.
- Assist customers in billing when customer service queue was overloaded.
- Compiled monthly reports detailing completed setups.
Merchant Services
JPMorgan Chase, Merchant Services
Dallas, TX
05.2012 - 08.2015
- Installed point of sale credit card software at seven locations, enhancing transaction efficiency.
- Compiled daily reports with bankers to identify new opportunities for credit card processing sign-ups.
- Maintained knowledge of company's products to support targeted sales strategies.
Education
Medical office assistant diploma -
TEXAS CENTRAL COMMERCIAL COLLEGE
Dallas, TXSkills
- Fraud Investigation
- Fraud detection
- Fraud analytics
- Risk Assessment
- Data Analysis
- Reporting
- Account Reconciliation
- Anti Money Laundering
Languages
- Spanish
- English
Timeline
Fraud Analyst
Golmansachs
09.2023 - Current
Fraud Claim Specialist
JPMorgan Chase
02.2021 - 09.2023
Compliance/Due Diligence Analyst
JPMorgan Chase
01.2020 - 01.2021
Bankruptcy Specialist II
JPMorgan Chase
09.2016 - 01.2020
Technical Specialist
Anovia Payments
09.2015 - 08.2016
Merchant Services
JPMorgan Chase, Merchant Services
05.2012 - 08.2015
Medical office assistant diploma -
TEXAS CENTRAL COMMERCIAL COLLEGE