Rocio Carrillo
El Cajon,CA
Summary
Dynamic Training Ambassador with a proven track record at Better Buzz Coffee, excelling in onboarding and mentoring. Bilingual and detail-oriented, I streamline operations and enhance customer service, achieving significant improvements in training efficiency. Skilled in facilitation and leadership, I foster a culture of excellence and compliance across diverse teams.
Overview
3
3
years of professional experience
Work History
Training Ambassador
Better Buzz Coffee
03.2024 - Current
- Facilitate onboarding and training for new hires, including general and district managers, ensuring alignment with company standards.
- Partner with leadership to streamline operations, reduce training time, and improve consistency across multiple store locations.
- Maintain strict sanitation and safety compliance while modeling exceptional customer service.
- Acted as a brand ambassador, reinforcing company culture and values in daily interactions.
Ulta Beauty Consultant
Target
04.2023 - 03.2024
- Drove sales by upselling beauty products, resulting in frequent top-performer status.
- Managed customer transactions quickly and accurately in a high-volume retail setting.
- Educated customers on products, skincare routines, and beauty techniques to increase satisfaction and repeat visits.
- Promoted Ulta Rewards program and regularly exceeded enrollment goals.
Server/Hostess
Por Favor Restaurant
08.2022 - 04.2023
- Managed table flow to optimize seating and reduce wait times during peak hours.
- Assisted in training new front-of-house staff on customer service protocols.
- Built rapport with diverse clientele, contributing to strong repeat business.
Education
Bachelor of Arts - Communications
San Diego State University
San Diego, CA06-2027
Associate of Arts - Communications
Cuyamaca College
El Cajon, CA06-2025
Skills
- Bilingual (English/Spanish)
- Food Handler’s & ABC licenses
- Strong communication & leadership skills
- Adaptable
- Detail-oriented
- Facilitation techniques
- Mentoring
- Content development
- Training delivery
Timeline
Training Ambassador
Better Buzz Coffee
03.2024 - Current
Ulta Beauty Consultant
Target
04.2023 - 03.2024
Server/Hostess
Por Favor Restaurant
08.2022 - 04.2023
Bachelor of Arts - Communications
San Diego State University
Associate of Arts - Communications
Cuyamaca College
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