Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Denise Laga

Fontana,CA

Summary

Reliable demonstrating high level of initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Always seeking improvement. Natural ability in building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Brand Ambassador

JRP Distributions
Thousand Palms, CA
01.2024 - Current
  • Introduced sales, promotions and other brand initiatives to gain customer loyalty.
  • Conducted product demonstrations to highlight features and benefits.
  • Maintained professionality and efficiency while working closely with leadership.
  • Participated in team meetings to discuss strategies and share feedback from the field.
  • Conversed with customers to share information about products and services.
  • Maintained a professional appearance and demeanor that reflects the brand's image.
  • Restocked shelves at retail locations with products to match planned demonstrations.
  • Tracked non-sale metrics for demonstrations to help improve future promotions with better information and techniques.

Service Deli Manager & Bakery Manager

Ralphs Grocery
Rancho Cucamonga, CA
10.2019 - 12.2023
  • Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
  • Created merchandising plans based on customer buying habits and trends in the industry.
  • Developed promotional strategies to increase sales of featured products.
  • Organized displays according to company standards and specifications.
  • Analyzed inventory levels and made adjustments accordingly for maximum profitability.
  • Managed the daily operations of the service deli, including ordering, stocking and rotating merchandise.
  • Supervised and trained deli staff on proper customer service skills, food safety regulations and product knowledge.
  • Ensured compliance with all applicable health and safety regulations while maintaining a clean work environment.
  • Coordinated with vendors to ensure timely delivery of orders, negotiated prices for products and services, and managed inventory levels to minimize waste.
  • Developed and implemented effective merchandising strategies that resulted in increased sales revenue.
  • Analyzed financial reports to identify areas of improvement in cost control procedures and profitability.
  • Implemented new recipes for signature sandwiches that drove up customer satisfaction ratings significantly.
  • Maintained accurate records of daily sales figures as well as inventory levels of raw materials used in production processes.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction and profits.
  • Delivered level of service to customers in effort to build upon relationships for future visits.
  • Resolved problems or concerns to satisfaction of involved customers.
  • Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
  • Decorated cakes for special occasions, showers, birthdays and christenings.
  • Assisted customers with planning cake vision, including color, theme and size.

School Bus Driver

Durham Transportation
Pomona, CA
02.2019 - 02.2020
  • Performed pre-trip inspection and mechanical checks before scheduled run.
  • Followed schedules and routes to maintain timely arrivals and departures.
  • Obeyed DOT rules and regulations and local laws to maximize safety.
  • Tallied student count, mileage and fuel usage reports, forwarding to immediate supervisor for documentation purposes.

Store Associate

JOANN Fabrics and Crafts
Chino, CA
12.2018 - 09.2019
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.

Bus Driver

Transdev Transportation
Anaheim, CA
09.2018 - 12.2018
  • Performed pre-trip inspection and mechanical checks before scheduled run.
  • Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
  • Obeyed DOT rules and regulations and local laws to maximize safety.
  • Helped elderly and disabled passengers board and exit bus.

School Bus Driver

Student Transportation of America, STA
Ontario, CA
06.2017 - 09.2018
  • Performed pre-trip inspection and testing of transit bus for mechanical problems prior to beginning scheduled run.
  • Followed schedules and routes to maintain timely arrivals and departures.
  • Communicated emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Enforced safety rules as students boarded and exited buses and crossed streets near bus stops.
  • Maintained order among passengers and explained safety rules and hazards.
  • Working is a timely manner while prioritizing safety.

Noon Aide

Upland Unified School District
Upland, CA
09.2014 - 02.2018
  • Observed and monitored children's play activities.
  • Maintained safe environment.
  • Communicated with children's parents or guardians about daily activities, behaviors and related issues.

Education

High School Diploma -

Upland High School
Upland, CA
06.2014

Skills

  • Employee Performance Evaluations
  • Relationship Building
  • Anticipating Problems
  • Problem Solving
  • Inventory Management
  • Teamwork and Collaboration
  • Customer Service
  • Documentation and Recordkeeping
  • CDL Class B
  • Quick Learner
  • Reliable Attendance/Worker
  • Bilingual (English/Spanish)
  • Inventory management
  • Sales promotions
  • Customer engagement
  • Customer relationship management
  • Team collaboration
  • Product demonstrations

Certification

  • Class B CDL

Timeline

Brand Ambassador

JRP Distributions
01.2024 - Current

Service Deli Manager & Bakery Manager

Ralphs Grocery
10.2019 - 12.2023

School Bus Driver

Durham Transportation
02.2019 - 02.2020

Store Associate

JOANN Fabrics and Crafts
12.2018 - 09.2019

Bus Driver

Transdev Transportation
09.2018 - 12.2018

School Bus Driver

Student Transportation of America, STA
06.2017 - 09.2018

Noon Aide

Upland Unified School District
09.2014 - 02.2018

High School Diploma -

Upland High School

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Denise Laga