Rocio Chalco
New City,NY
Summary
Dedicated food server and housekeeper with proven skills in customer service, teamwork, and health compliance. Committed to delivering exceptional dining experiences and maintaining pristine environments.
Enthusiastic food server and housekeeper with a strong commitment to customer satisfaction and health compliance. Known for effective time management and exceptional service delivery, ready to support a dynamic team in creating outstanding experiences.
Experienced with handling customer orders efficiently and courteously. Utilizes strong communication skills to enhance guest satisfaction and streamline service. Track record of maintaining clean and organized service area, ensuring pleasant dining experience for all guests.
Overview
22
22
years of professional experience
Work History
Restaurant Food Server
Vivi-Ana Group INC
55 South Central Spring Valley
09.2004 - Current
- Delivered exceptional customer service, ensuring guest satisfaction in fast-paced dining environment.
- Processed orders accurately using point-of-sale systems to facilitate efficient service.
- Trained new staff on restaurant protocols and service standards to enhance team performance.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Maintained cleanliness of dining area, adhering to health and safety regulations.
- Managed multiple tables simultaneously, demonstrating effective time management skills.
- Resolved customer complaints promptly, fostering positive dining experiences and repeat business.
- Implemented upselling techniques that increased average check totals through menu knowledge and recommendations.
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
Housekeeper
Mendy Applegrad
11 Ehret Monsey New York 10952
01.2006 - 12.2025
- Maintained cleanliness and organization in residential spaces, ensuring high standards of hygiene.
- Utilized appropriate cleaning products and tools for various surfaces, promoting safe environments.
- Developed efficient cleaning routines, significantly reducing time spent on tasks without compromising quality.
- Trained new staff on proper techniques and safety protocols, enhancing team performance and service delivery.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with clients to customize cleaning services based on individual preferences and requirements.
Education
High School Diploma -
BOCES
Spring Valley, NY06-2006
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming and sweeping
- Cleaning bathrooms
- Cleaning techniques
- Health and safety compliance
- Kitchen cleaning
- Residential cleaning
- Hospitality background
- Customer service-focused
- Customer-oriented
- Physically strong
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Housekeeper
Mendy Applegrad
01.2006 - 12.2025
Restaurant Food Server
Vivi-Ana Group INC
09.2004 - Current
High School Diploma -
BOCES