Rocio Chavez-Quintana
Discover Finacial Services
West Valley City
9
years of professional experience
Driven professional with strong customer service and team leadership skills. Proven ability to enhance service quality and operational efficiency through effective training and complex problem-solving.
Work History
Brand Promise Manager
3 Years 5 Months- Analyzed customer feedback to identify trends, driving improvements in service quality.
- Led cross-functional teams to enhance service delivery and operational efficiency.
- Coordinated project initiatives, ensuring alignment with strategic objectives and timelines.
- Developed and implemented training programs for new staff, improving onboarding processes.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
IRA Specialist
1 Year 3 Months- Processed IRA applications, ensuring compliance with regulatory standards and internal policies.
- Analyzed client account data, identifying discrepancies and implementing corrective measures.
- Collaborated with cross-functional teams to enhance IRA product offerings and customer experience.
- Conducted training sessions for new team members on IRA procedures and systems usage.
Front Office Customer Services
2 Years- Demonstrated self-motivation in various tasks at work.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Sales/Receptionist
2 Years 1 Month- Managed incoming calls and inquiries, providing exceptional customer service to clients.
- Coordinated vehicle auction schedules, ensuring seamless operations and efficient time management.
- Processed sales transactions accurately, maintaining detailed records of auctions and inventory.
- Assisted in preparing auction documents, verifying compliance with state regulations and company policies.
Education
High School Diploma
No Degree - Financial Management
Skills
Project management
Strategic planning
Efficiency improvement
Decision-making
Team leadership
Personnel oversight
Staff training and development
Task prioritization
Performance metrics
Client engagement
Relationship building
Goal setting
Timeline
Brand Promise Manager
Discover Finacial Services
03.2023 - CurrentRead More
IRA Specialist
Discover Finacial Services
12.2021 - 03.2023Read More
Front Office Customer Services
Discover Finacial Services
11.2019 - 11.2021Read More
Sales/Receptionist
Utah Public Auto Auction
10.2017 - 11.2019Read More
Salt Lake Community College
No Degree from Financial Management
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Murray High School
High School Diploma
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