Rocio Concha
Salt Lake City,UT
Summary
Dynamic swim instructor and manager with a proven track record at Kearns Recreation Center and Abs Drive-In. Expert in customer service and conflict resolution, enhancing team performance and ensuring safety. Committed to fostering a positive learning environment while implementing innovative instructional techniques to drive participant success and satisfaction.
Overview
3
3
years of professional experience
Work History
Swim Instructor
Kearns Recreation Center
West Valley City, Utah
05.2024 - Current
- Conducted swim level evaluations to appropriately place students in classes matching their abilities.
- Assessed needs of participants and developed class exercises to address expectations.
- Maintained physical endurance and agility for optimal job performance.
- Handled student situations using logic and mediation skills.
- Participated in staff training sessions to continually improve teaching and safety skills.
- Monitored activities in swimming areas to prevent accidents and provide assistance to swimmers.
- Explained safety rules and procedures regarding activities to patrons and guests to inform and educate.
- Recognized danger and reacted calmly to mitigate risk.
- Provided swimming instruction to individuals and groups of all ages.
- Instructed participants in proper stroke techniques to encourage self-reliant swimming.
- Engaged in continuous professional development to stay current with industry standards and certifications.
- Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
- Recommended appropriate level classes to swimmers based on needs and preferences.
- Monitored class participants for appropriate techniques to prevent injuries.
- Built and continually expanded knowledge and expertise on latest fitness trends and programs and kept class content fresh and interesting.
- Conducted swim lessons for groups and individuals, ensuring a safe and supportive environment.
- Maintained up-to-date knowledge of swimming techniques, teaching methods, and safety regulations.
- Implemented behavior management techniques to maintain discipline and a positive learning environment.
Manager
Abs drive in
West Valley City, UT
06.2022 - 10.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Monitored staff performance and addressed issues.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed completed work to verify consistency, quality, and conformance.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Oversaw daily operations, maintaining efficiency and quality standards.
Education
High School Diploma -
Kearns High School
Kearns Utah Skills
- Customer service
- Class management
- Safety procedures
- Team collaboration
- Conflict resolution
- Instructional techniques
- Leadership development
- Creative thinking
Languages
Spanish
Native/ Bilingual
Timeline
Swim Instructor
Kearns Recreation Center
05.2024 - Current
Manager
Abs drive in
06.2022 - 10.2024
High School Diploma -
Kearns High School
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