Rocio Concha Sandoval
Salt Lake City
Summary
Dedicated swim instructor and manager with expertise in customer service, leadership, and adaptability. Committed to enhancing student safety and satisfaction through personalized lesson plans and effective team collaboration.
Overview
1
1
Language
6
6
years of professional experience
Work History
Swim Instructor
Oquirrh Recreation and Parks District
Kearns Ut
05.2024 - Current
- Instructed swim classes for diverse age groups, ensuring safety and skill development.
- Developed personalized lesson plans tailored to individual student needs and abilities.
- Monitored student progress, providing constructive feedback to enhance performance.
- Implemented safety protocols to maintain a secure and supportive learning environment.
Manager
Abs Drive in
West Valley City, UT
06.2020 - 10.2022
- Streamlined operational workflows to enhance service efficiency and customer satisfaction.
- Trained and mentored team members on best practices and safety protocols.
- Fostered a collaborative team environment to improve communication and productivity.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
High School Diploma -
Kearns High School
Kearns Ut05.2026
Skills
- Customer service
- Patience and empathy
- Child supervision
- Creative thinking
- Professionalism and punctuality
- Adaptability and dependability
- Flexible schedule
- Strong leadership
- Flexibility and adaptability
Languages
Spanish
Native or Bilingual
Timeline
Swim Instructor
Oquirrh Recreation and Parks District
05.2024 - Current
Manager
Abs Drive in
06.2020 - 10.2022
High School Diploma -
Kearns High School