Rocio Cooper
New Market,Alabama
Summary
Experienced with providing personalized care and support. Utilizes strong communication skills to foster trust and comfort. Knowledge of best practices in patient care and safety, ensuring nurturing and secure environment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.Detail-oriented individual with exceptional communication. Proven ability to handle multiple tasks effectively and efficiently in fast paced environments.
Overview
18
18
years of professional experience
Work History
General Router
First Student Inc-bought Out by Apple Bus
Huntsville, AL
01.2022 - Current
- Utilized AI-powered routing software to develop and optimize efficient school bus routes.
- Managed route data, driver information, and student assignments for continuous improvement.
- Collaborated with school officials, drivers, and parents to address concerns and ensure timely transportation.
- Anticipated challenges using AI to adjust routes and plan for changes in student populations.
- Ensured compliance with safety protocols and NHTSA guidance throughout routing processes.
- Assisted Contract Manager in generating reports on routing efficiency and driver performance.
Insurance Agent Administrator
Farmers Insurance
Huntsville, Alabama
02.2022 - 03.2023
- Support Agent in selling insurance policies.
- Contact prospective clients about insurance products and supply them with auto and homeowner’s insurance quotes.
- Customize insurance programs to suit individual customer needs.
- Ensure policy requirements and proper forms are fulfilled.
- Handling all customer service duties, like answering phones, providing client support, and payment processing
School Bus Driver
Apple Bus Company
Huntsville, AL
08.2019 - 12.2022
- Completed comprehensive pre-trip and post-trip bus inspections documented in vehicle logs.
- Demonstrated professionalism during interactions with students, parents, colleagues, and administrators.
- Fostered respectful interactions by promoting a positive environment for student transportation.
- Assisted in maintaining a clean bus through regular sanitizing and disinfecting routines.
- Enhanced student safety by strictly adhering to designated bus routes and schedules.
- Enforced established behavior guidelines to ensure a secure transportation environment.
School Bus Driver
Apple Bus Co/First Student
Huntsville, Alabama
08.2019 - 01.2022
- Ensure proper vehicle maintenance, observe safety, observe traffic rules, and maintain order among students while they are on the bus. and strictly observe passenger transport regulations.
Customer Service Agent
LiveOps
Huntsville, Alabama
01.2020 - 01.2021
- Supplied customer care for Duke Energy Utility Company in taking payments and setting up payment plans during the Covid Pandemic.
- Provided information to customers requesting reasons for utility outages in their area.
Phlebotomy Technician
LabCorp
Anchorage Alaska/Nashville, TN
03.2015 - 04.2017
- Process walk-in patients
- Blood draw with either needles or butterfly methods
- Ensure all specimens are correctly labeled.
- Finger Sticks, hand sticks as needed for hard patients.
- Ensure all specimens have been properly processed and packed.
- Perform basic clerical duties.
- Travel between doctors’ offices to fill in as needed.
Phlebotomist Technician
Alaska Medical Lab Services
Anchorage, Alaska
11.2013 - 02.2015
- Performed all the clerical duties.
- Order lab/office supplies
- Perform occupational/DOT drug screens.
- Collect DNA samples for paternity cases.
- Processed walk-in patients.
- Blood draw with either needles or butterfly methods
- Ensure all specimens are correctly labeled.
- Finger sticks, hand sticks as needed for hard stick patients.
- Collect phlebotomy and specimens according to procedure. Labels, centrifuge, split, and freeze specimens as required by test order.
- Collecting and processing blood & urine samples
Office Administrator
Golden Heart Administration Professionals
Anchorage, Alaska
08.2012 - 10.2013
- Greeting customers and clients and answering their questions
- Answering phone calls and forwarding messages
- Assisting others by forwarding information by email
- Collecting and mailing correspondence
- Copying information and entering data into the computer system
Patient Representative
MedAssist Inc
Clarksville, Tennessee
05.2007 - 10.2009
- Acted as liaison between patients and government agencies to help patients obtain eligibility status of federal and state programs.
- Utilized hospital EMR Systems to obtain medical records for the purpose of aiding patients with their account balances.
Education
APST Certified Phlebotomist - undefined
Vocational Medical Training of Alaska
Wasilla, Alaska01.2013
H.S. Diploma Equivalent - undefined
Adult Programs of Alaska
Fairbanks, Alaska01.2012
Skills
- Fully Bilingual (Spanish/English)
- Proficient in Microsoft Word/Excel/QuickBooks & Power Point
- Professional appearance and high professional standards
- Excellent in time management and organization
- Self-Motivated, dependable, and extremely resourceful
- Task focused on meeting expectations and deadlines
- Well-developed telephone communication skill in managing multiple phone lines as well as patient, personable and receptive
- Able to work independently and as a cooperative team member
- Problem solving and effective communication
- Fast learner and hardworking
- ASPT Certified Phlebotomist
- Compassionate care
Languages
Soanish
Native or Bilingual
Timeline
Insurance Agent Administrator
Farmers Insurance
02.2022 - 03.2023
General Router
First Student Inc-bought Out by Apple Bus
01.2022 - Current
Customer Service Agent
LiveOps
01.2020 - 01.2021
School Bus Driver
Apple Bus Company
08.2019 - 12.2022
School Bus Driver
Apple Bus Co/First Student
08.2019 - 01.2022
Phlebotomy Technician
LabCorp
03.2015 - 04.2017
Phlebotomist Technician
Alaska Medical Lab Services
11.2013 - 02.2015
Office Administrator
Golden Heart Administration Professionals
08.2012 - 10.2013
Patient Representative
MedAssist Inc
05.2007 - 10.2009
APST Certified Phlebotomist - undefined
Vocational Medical Training of Alaska
H.S. Diploma Equivalent - undefined
Adult Programs of Alaska