Rocio Enriquez
Holland,MI
Summary
Supported high standards in food production and financial services through careful attention to detail. Assisted in improving assembly line productivity and quality control processes. Helped resolve customer disputes and provided bilingual support to enhance satisfaction.
Overview
12
12
years of professional experience
Work History
Bilingual Dispute Resolution Specialist
Fifth Third Bank
Grand Rapids, MI
01.2024 - Current
- Assist customers in resolving disputed financial transactions accurately and efficiently
- Communicate clearly in English and Spanish to explain dispute processes and outcomes
- Review account activity and documentation to ensure compliance with banking regulations
- Maintain confidentiality while handling sensitive customer and financial information
- Provide professional customer service in a fast-paced call center environment
Assembler
Request Foods
Holland, MI
03.2021 - 12.2023
- Prepared and assembled frozen food products according to company standards
- Followed food safety, sanitation, and quality control procedures
- Worked efficiently on production lines to meet daily output goals
- Maintained a clean and organized workstation
- Collaborated with team members to ensure timely order completion
Assembler
Gentex
Holland, MI
07.2014 - 02.2021
- Assembled automotive components with precision and attention to detail
- Followed detailed work instructions and safety guidelines
- Performed quality checks to ensure products met specifications
- Maintained consistent productivity in a fast-paced manufacturing environment
- Demonstrated reliability with long-term employment and strong attendance
Education
High School Diploma -
Holland High VR Tech
Holland, MI05.2014
Skills
- Assisted in assembly line operations to maintain workflow efficiency Supported manufacturing processes by preparing materials and tools Collaborated with team members to meet production targets
- Assisted in conducting quality inspections to identify defects Supported teams in maintaining compliance with quality standards Contributed to the development of inspection protocols
- Assisted in maintaining food safety standards throughout production processes Supported teams in implementing quality control measures Contributed to the preparation and packaging of food products
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Facilitated effective dispute resolution processes to enhance stakeholder relationships
- Demonstrated meticulous attention to detail in all tasks and projects
- Optimized scheduling and prioritization of tasks to enhance productivity
- Assisted teams in completing projects on schedule and within budget Collaborated with colleagues to share ideas and resources Supported group efforts to achieve common goals
- Facilitated effective communication by leveraging bilingual proficiency in English and Spanish
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Dispute Resolution Specialist
Fifth Third Bank
01.2024 - Current
Assembler
Request Foods
03.2021 - 12.2023
Assembler
Gentex
07.2014 - 02.2021
High School Diploma -
Holland High VR Tech