Rocio Fontalvo
Cape Coral,FL
Summary
Skilled Customer Service Representative with over 20 years of experience in health insurance coordination. Ability to provide excellent Spanish bilingual customer service in a professional and pleasant manner. Provides strong interpersonal skills with the objective to positively impact clients. Reliable, flexible, and open to additional training as needed. Focused on supporting team success and positive results.
Overview
20
20
years of professional experience
Work History
Medical Insurance Coordinator
Lee Health System
Cape Coral, FL
01.2006 - 01.2026
- Provided bilingual excellent customer service to patients and families in a team based environment.
- Coordinated patient insurance verification and eligibility, updating files to provide treatment service and billing purposes.
- Reviewed coverage and insurance policies to inform patients of financial responsibilities and options.
- Obtained referrals and authorizations from various insurance companies including commercial, HMOs and Workers compensation cases.
- Exchange correspondence and extensive telephone communication among insurance providers, medical offices, colleagues, and patients.
Education
Associate of Science - Business
Passaic County Community College
Paterson, NJ09-1999
Skills
- Health insurance verification, referrals and authorization process
- Proficient verbal and written bilingual Spanish interpretation
- Accurate data entry and close attention to detail
- Customer relationship management and problem solving
- Excellent telephone etiquette and delivered assistance
- Independent, organized and multitasking skills
- Highly flexible, adaptable with strong interpersonal skill
Timeline
Medical Insurance Coordinator
Lee Health System
01.2006 - 01.2026
Associate of Science - Business
Passaic County Community College