Rocio Harris
Manassas,VA
Summary
Energetic Business Specialist with a passion for developing new business programs and making enhancements to meet customer demands. Fantastic time management and planning skills to build an excellent rapport with both customers and coworkers. Top-notch abilities in project management and sales management. Hardworking and passionate with strong organizational skills and ready to help team achieve company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Specialist
Wells Fargo
Manassas, VA
05.2021 - Current
- Consistently built long-term relationships with existing and new customers.
- Conducted research to identify customer needs.
- Developed growth strategies based on customer satisfaction and financial gain.
- Prepared and maintained records of sales and revenue.
- Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
- Evaluated situations and delivered targeted solutions using various tools and resources.
Business Specialist
Wells Fargo
Herndon, VA
07.2019 - 04.2021
- Consistently built long-term relationships with existing and new customers.
- Developed complete business plans and operational strategies for new and existing business.
- Conducted research to identify customer needs.
- Prepared and maintained records of sales and revenue.
- Developed growth strategies based on customer satisfaction and financial gain.
- Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Provided personalized business consulting and overhauled services to strengthen client success.
Personal Banking Associate
Wells Fargo
Fairfax, VA
01.2015 - 06.2019
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Opened, closed and updated accounts for customers.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Provided advice on different bank products and financial options.
- Balanced teller drawers and ATM cash.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Evaluated client financial positions and identified most appropriate banking products.
- Supervised branch operations and made continuous improvements in each area.
- Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
- Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
- Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
Bank Teller Supervisor
Wells Fargo
Falls Church, Virginia
09.2012 - 12.2014
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Researched and resolved customer issues on personal savings, checking and line of credit accounts.
- Examined tellers' reports of daily transactions for accuracy.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Promoted bank's products and services by consistently cross-selling to customers.
- Counted cash drawers and made bank deposits.
- Evaluated customer lifestyle to counsel customers on best products and services.
Education
Master of Laws - U.S. Law
George Mason University
Fairfax, VA12.2022
ESL - English As A Second Language
Northern Virginia Community College
Annandale, VA11.2011
Bachelor's in Law - Law
Universidad Gabriel Rene Moreno
Bolivia12.2006
Skills
- Customer Inquiries
- Sales and Marketing
- Operational Efficiency
- Accounts Payable and Accounts Receivable
- Professional Relationships
- Business Partnerships
- Special Projects
- Administrative Duties
- Financial Transactions
- Business Recordkeeping
- Customer Needs Assessments
- Service Delivery
- Constructive Feedback
- Performance Goals
- Cash Flow Optimization
- Team Goals
- Client Satisfaction
- Staff Meetings
- Effective Customer Communication
Affiliations
Grace Covenant Church
Certification
Notary Public for the Commonwealth of Virginia
Languages
Spanish
Native or Bilingual
Timeline
Business Specialist
Wells Fargo
05.2021 - Current
Business Specialist
Wells Fargo
07.2019 - 04.2021
Personal Banking Associate
Wells Fargo
01.2015 - 06.2019
Bank Teller Supervisor
Wells Fargo
09.2012 - 12.2014
Master of Laws - U.S. Law
George Mason University
ESL - English As A Second Language
Northern Virginia Community College
Bachelor's in Law - Law
Universidad Gabriel Rene Moreno
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