Rocio Manzano
Rahway,NJ
Summary
Results-driven sales professional with 10+ years of experience in sales operations, staff management, and customer service. Skilled in training teams, tracking KPIs, and preparing performance reports for leadership. Bilingual in Spanish and strong in conflict resolution.
Overview
1
1
Language
12
12
years of professional experience
Work History
Sales Manager
CDL Driving Academy
05.2023 - 05.2026
- Developed sales plans, goals, strategies, and objectives to meet team revenue targets.
- Managed daily sales department operations, including staff supervision.
- Trained, coached, and mentored junior sales personnel for role success.
- Cultivated relationships with key clients, ensuring ongoing engagement with existing customer base.
- Facilitated regular staff meetings to align on quarterly and annual goals.
- Prepared and presented monthly sales performance reports for upper management.
- Input leads into CRM system and organized follow-up lists for efficient tracking.
- Joined negotiations with vendors regarding product purchases or contracts.
- Built relationships with parents, students, and referral partners.
- Processed invoicing for private students as well as public students entering through state-funded programs.
Sales Manager
Beast
12.2020 - 04.2023
- Coached associates on selling standards, enhancing overall sales performance.
- Trained new hires on product knowledge and customer service, ensuring effective customer interactions.
- Addressed customer questions and complaints promptly to enhance customer satisfaction.
- Developed team schedules and coverage plans, optimizing sales floor operations.
- Monitored inventory levels and submitted supply orders to maintain stock availability.
- Opened and closed store, verified cash, and balanced payment totals.
Assistant Manager
McDonagh's
06.2014 - 12.2020
- Oversaw daily operations, ensuring effective budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Developed and delivered training for employees on duties and policies, boosting service consistency and compliance.
- Managed cash handling for opening and closing duties, ensuring accurate transactions.
- Resolved guest concerns while maintaining a calm service environment during peak periods.
Education
High School Diploma -
Rahway High School
Rahway, NJ06.2013
No Degree - Business Management
Rutgers University
New Brunswick, NJSkills
- Sales strategy development
- Sales operations
- Sales presentations
- B2B sales
- Sales engagement techniques
- Exceeds sales goals
- KPI tracking/analysis
- Contract negotiation
- CRM management
- Team leadership
- Sales coaching
- Workforce optimization
- Sales performance analysis
- Problem solving
- Complaint/conflict resolution
- Effective prioritization
- Verbal and written communication
- Bilingual in [Spanish]
Languages
Spanish
Native or Bilingual
Timeline
Sales Manager
CDL Driving Academy
05.2023 - 05.2026
Sales Manager
Beast
12.2020 - 04.2023
Assistant Manager
McDonagh's
06.2014 - 12.2020
No Degree - Business Management
Rutgers University
High School Diploma -
Rahway High School