Rocio Morales
Apex,North Carolina
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Dedicated value-added team player who keeps calm in extremely difficult and stressful situations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Scheduler/CNA
Jeffers, Mann, and Artman Pediatrics
03.2024 - 06.2024
- Assists the provider or nurses, as directed, during treatments, examinations, and procedures.
- Scheduled patient appointments for pediatric well/sick visits.
- Collaborated with billing departments to verify insurance coverage and obtain pre-authorizations for procedures when required.
- Answered phone calls and answered questions from patients.
Nursing Care Assistant I
Duke University Hospital
06.2023 - 03.2024
- Assists the provider or nurses, as directed, during treatments, examinations, and procedures
- Monitored vital signs such as blood pressure, pulse rate, and temperature as requested by physicians and RNs
- Monitored patient conditions and reported problems to nursing staff
- Documented care actions, vitals, intake/output levels, and orders with Epic software
- Maintained a clean and safe environment for patients by following infection control procedures
- Resolved patient issues by quickly responding to calls and emergencies
- Helped transfer patients from beds to wheelchairs or walkers, ensuring their safety and comfort.
Retail Customer Service Associate
Lowes Home Improvment
09.2021 - 03.2023
- Set productive work goals and established priorities in order to meet them.
- Organized and faced products on shelves and in displays to comply with merchandising standards.
- Anticipate customer needs and provide high-quality service while upholding brand standards to ensure customer satisfaction.
- Processed customer transactions according to established policies and procedures.
- Enhanced customer satisfaction with fast, knowledgeable service.
Education
Associates in Arts -
Wake Technical Community College
Raleigh, NC12.2025
High School Diploma - undefined
Cary High School
Cary, NC06.2021
Skills
- Effective Communication
- Attention to Detail
- Critical Thinking
- Spanish Fluency
- Calm Under Pressure
- Customer Service
Certification
- 04/01/2023, Nurse Aide I, Care One Health Institute
- 03/01/2023, Basic Life Support, American Heart Association
Personal Information
Title: Certified Nurse Aide I
Timeline
Scheduler/CNA
Jeffers, Mann, and Artman Pediatrics
03.2024 - 06.2024
Nursing Care Assistant I
Duke University Hospital
06.2023 - 03.2024
Retail Customer Service Associate
Lowes Home Improvment
09.2021 - 03.2023
Associates in Arts -
Wake Technical Community College
High School Diploma - undefined
Cary High School
- 04/01/2023, Nurse Aide I, Care One Health Institute
- 03/01/2023, Basic Life Support, American Heart Association
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