ROCIO NUNEZ-PEREZ
Little Rock,AR
Summary
Dynamic property management / Regional manager professional with extensive experience in community, excelling in tenant relations, and compliance enforcement. I have a proven ability to enhance occupancy rates through strategic marketing and effective problem resolution. Skilled in Yardi, OneSite, Entrada, CRM, and committed to fostering positive living environments while maintaining financial accountability. I am an outgoing and hardworking professional, accustomed to working with residents to address needs.
With my years of related experience, combined with a results-focused and quality-driven approach. I am a forward-thinking professional with proven operations, sales, and personnel management abilities. Equipped to drive business success with innovation and strategic approaches. Achievement-oriented, ambitious and influential leader with articulate communication skills and resourceful nature.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Property Manager & Assistant Regional Manager
Iris Whisperwood Townhomes
Little Rock, AR
02.2025 - Current
- Responded promptly to resident inquiries or complaints regarding maintenance issues or lease violations.
- Conducted regular inspections of residential properties to ensure compliance with local ordinances and regulations.
- Created marketing materials to advertise available units within the portfolio of managed properties.
- Negotiated contracts with vendors for repairs, maintenance services, and other property needs.
- Coordinated tenant move-in and move-out procedures, ensuring that all paperwork was completed accurately and in a timely manner.
- Enforced rental policies such as late fees and eviction notices when necessary.
- Performed market research to determine competitive rental rates in the area.
- Maintained detailed records of all financial transactions, including rent payments and maintenance costs.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Built relationships with service vendors and submitted associated billing statements.
- Collected monthly assessments, rental fees, deposits and payments.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Met with prospective tenants to show property and assess applications or sign leases.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Compiled and conveyed operational and financial data to regional manager.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Supervised hiring process for new employees within the region ensuring that only qualified candidates were selected.
- Participated in weekly conference calls with other Regional Managers discussing industry trends and competitive analysis.
- Managed tenant relations and addressed concerns promptly and effectively.
- Oversaw maintenance requests and coordinated repairs with service providers.
- Conducted property inspections to ensure compliance with safety regulations.
- Supervised leasing agents and provided training on best practices.
- Maintained financial records for rent collections and expenses management.
- Collaborated with contractors for property upgrades and renovations planning.
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Processed evictions when necessary in accordance with state laws and procedures.
- Managed all maintenance requests from tenants in a timely manner.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Facilitated tenant paperwork processing and verification.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Updated tenant and unit information to keep current in housing database.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Exercised direct supervision over property staff.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Completed lease applications and verifications, notifying prospects of results.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
- Oversaw daily operations, maintenance, and administration of various properties.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Prepared detailed budgets and financial reports for properties.
Office Assistant
Southwest Christian Academy
Little Rock, AR
06.2024 - 01.2025
- Assisted in the development and implementation of office policies and procedures.
- Managed inventory of office supplies and placed orders when needed.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Answered phone calls and directed them to appropriate personnel.
- Provided administrative support to multiple departments as needed.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Assisted in onboarding new employees by providing orientation materials and training resources.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Maintained an organized filing system of paper documents and electronic files.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Managed daily office operations and maintained a clean and efficient workspace.
- Supported the planning and execution of corporate events and meetings.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Translated documents from English to Spanish and vice versa for various clients.
- Conducted consecutive and simultaneous interpretation at meetings, conferences, and court hearings.
- Communicated regularly with clients regarding changes or updates needed in translated materials.
- Translated client documents between languages.
Community Manager
RPM Living
Little Rock, AR
10.2023 - 05.2024
- Handled resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
- Updated tenant and unit information to keep current in housing database.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Built relationships with service vendors and submitted associated billing statements.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Met with prospective tenants to show property and assess applications or sign leases.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Facilitated tenant paperwork processing and verification.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Completed lease applications and verifications, notifying prospects of results.
- Exercised direct supervision over property staff.
- Responded to customer inquiries in a timely manner.
- Created content for social media platforms to engage the community.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Assistant Community Manager & Community Manager
Asset Living
Little Rock, AR
05.2023 - 10.2023
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits, and payments.
- Met with prospective tenants to show the property and assess applications or sign leases.
- Completed lease applications and verifications, notifying prospects of results.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Issued non-payment notices to delinquent tenants in accordance with lease, county, and state regulations.
- Facilitated tenant paperwork processing and verification.
- Investigated and resolved property complaints and violations to foster a pleasant living environment for residents.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Built relationships with service vendors and submitted associated billing statements.
- Updated tenant and unit information to keep current in housing database.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Drafted and monitored budgets for overall maintenance and operations.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Assisted in managing tenant relations and communication for community satisfaction.
- Coordinated maintenance requests and ensured timely responses from service teams.
- Supported leasing efforts by conducting property tours for prospective residents.
- Maintained accurate records of lease agreements and resident files for compliance.
- Monitored community appearance and addressed concerns regarding landscaping or cleanliness.
- Collected residents' monthly rent payments, recorded transaction details, and submitted bank deposits promptly to ensure availability of operating funds.
Assistant & Community Manager
Strategic Realty Management
Little Rock, AR
04.2021 - 03.2023
- Managed 122 properties and addressed all tenants' issues.
- Handled resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
- Updated tenant and unit information to keep current in housing database.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Conducted new employee training and annual performance reviews.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Exercised direct supervision over property staff.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Built relationships with service vendors and submitted associated billing statements.
- Met with prospective tenants to show property and assess applications or sign leases.
- Drafted and monitored budgets for overall maintenance and operations.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
Leasing Consultant/Assistant Community Manager
The Retreat at Sherwood / Beztak
Sherwood, AR
10.2020 - 02.2021
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Contacted and followed up with tenants on renewal notices.
- Encouraged prospective tenants to fill out applications after property tours.
- Conducted background checks on applicants.
- Detailed application requirements and answered questions from prospective tenants.
- Maintained accurate records of correspondence with and from tenants.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
Leasing Consultant
Landmark Apartments / Beztak
Little Rock, AR
09.2020 - 10.2020
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Encouraged prospective tenants to fill out applications after property tours.
- Maintained accurate records of correspondence with and from tenants.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Experience in Yardi, Yardi Voyager Plus, Egnyte. PDF Documents.
Shipping Clerk
PARK HILL COLLECTION LLC
Little Rock, AR
09.2015 - 04.2020
- Produced daily reports on shipments, team performance and financial numbers.
- Keep the Truck and Ground invoice up to date.
- Make the log record of each invoice day by day.
- Keep the office organized and clean.
- Print the sales tickets for each day, organize them and give them to the pickers.
- Management of the Netsuite system.
Education
Diploma - Business Administration And Management
Northeastern Illinois University
Chicago, IL06.2023
Diploma - Strategic Management
Housing Academy
Online05.2021
GED -
ARTURO VELAZQUEZ
Chicago, IL06.2015
Skills
- Problem resolution
- Office management
- Invoice preparation
- Welcome Package preparation
- Collaboration
- Multitasking
- Computer skills
- Flexibility
- Work ethic
- Bilingual
- Yardi Software
- OneSite Software
- CRM Software
- Property inspections
- Financial reporting
- Lease administration
- Customer relationship management
- Vendor management
- Compliance enforcement
- Tenant onboarding
- Problem solving
- Team leadership
- Compliance monitoring
- Adaptable
- Skilled multi-tasker
- Property accountability
- Database management
- Software utilization
- Fair housing compliance
- Payment collection
- Leasing operations
- Eviction notices
- Business development
- Accounting operations
- Business administration
- Tenant and eviction laws
- Eviction procedures
- Financial budgeting and reporting
- Rent collection
- Strategic planning
- Task prioritization
- Teamwork
- Entrata software
- Buildium software
- Excel
- Word
- Property tours
- Property amenities
- Application processing
- Event planning
- Fair housing mandates
- Leasing knowledge
- Market conditions knowledge
- Sales and marketing aptitude
- Sales and marketing
- Multi-family property management
- Deposits management
- Property management
- Customer service
- Staff management
- Team supervision
- Time management
- Conflict resolution
- Certification management
- Accreditation standards
- Office administration
References
References available upon request.
Languages
- Spanish, Native/Bilingual
- English, Professional
Languages
English
Professional
Spanish
Professional
Certification
CAM - Chicago, Illinois Issued under NAA
Timeline
Property Manager & Assistant Regional Manager
Iris Whisperwood Townhomes
02.2025 - Current
Office Assistant
Southwest Christian Academy
06.2024 - 01.2025
Community Manager
RPM Living
10.2023 - 05.2024
Assistant Community Manager & Community Manager
Asset Living
05.2023 - 10.2023
Assistant & Community Manager
Strategic Realty Management
04.2021 - 03.2023
Leasing Consultant/Assistant Community Manager
The Retreat at Sherwood / Beztak
10.2020 - 02.2021
Leasing Consultant
Landmark Apartments / Beztak
09.2020 - 10.2020
Shipping Clerk
PARK HILL COLLECTION LLC
09.2015 - 04.2020
Diploma - Business Administration And Management
Northeastern Illinois University
Diploma - Strategic Management
Housing Academy
GED -
ARTURO VELAZQUEZ