Rocio Ortiz
Senior Implementation Project Manager
Miramar,FL
Summary
Results-driven Senior Implementation Project manager with 8+ years of experience implementing SAAS Solutions, A Strategic Consultant with a strong background in Accounts Payable, Accounts Receivable and General Ledger. Extremely focused in growing and maintaining a loyal client base ensuring that both clients and company goals are met yet exceeded.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Senior Activation Coach
SAP Concur
Miramar, FL
05.2015 - Current
- Transitioned over 300 projects credits of SAP Concur Activations
- Responsible for gathering client’s business requirements, providing consultation on optimal configuration and design.
- Continually achieved over 95% of quarterly goals and recognized as top 3 Project Managers for highest productivity in 2023
- Assist with change management procedures, administrative training, case management escalations and service solutions.
- First coach to pilot Simultaneous Implementation process which was so successful, it evolved into another implementation experience offered to clients.
- Key member of Guided Activation Experience Refresher Initiative to automate easier implementations while saving efforts to complex configurations.
- Key member of Stall Inventory initiative to help clients that are live, but not currently implementing achieve a successful implementation.
- Continuously maintain a client load of 15 or more clients at once, consisting of complex requirements that typically result in migrating to SAP Enhanced/Professional platform.
- Mentor new hires, newly cross – trained project managers and assist other coaches with complex projects or client escalations.
- Create and conduct internal training presentations.
- Assist with implementation of Latin America Clients that request a Spanish speaking project manager.
- Key Team member of SAP initiatives as needed to ensure successful service deployments, improved internal processes/methodologies and ongoing retention/ satisfaction of client base.
Staff Accountant
Carisam/Latamel Inc
Doral, FL
03.2010 - 05.2015
- Assisted comptroller with year-end financial audits.
- Monitored accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.
- Team leader for migration of Fixed Assets inventory into JD Edwards, which improved accuracy productivity by at least 50%
Financial Analyst
Stryker Latin America
Miramar, Florida
01.2008 - 01.2010
- Project leader of Concur implementation which streamlined A/P and Expense Reports process while reducing internal control risks by at least 80% and improving compliance to Advamed standards by 95%.
- Monitored and analyzed financial, statistical and operational data trends.
- Member of audit preparedness team and SOP team.
- Reviewed and analyzed project spending throughout project life cycle.
Education
B.S - Business Administration/ Management
Nova Southeastern University
Davie, FL 01.2004 - 06.2007
Financial Analysis - Management
American Management Association
Miami, FL 01.2006 - 01.2006
Skills
Exceptional written and verbal communication skills in both English and Spanish9 years of accounting experience
8 Years of Implementation Project Manager experience7
Outstanding client service skills with proven record of high implementation survey scoresMember of SAP North America Diversity and Inclusion TeamMultitasking Abilities
Timeline
Senior Activation Coach
SAP Concur
05.2015 - Current
Staff Accountant
Carisam/Latamel Inc
03.2010 - 05.2015
Financial Analyst
Stryker Latin America
01.2008 - 01.2010
Financial Analysis - Management
American Management Association
01.2006 - 01.2006
B.S - Business Administration/ Management
Nova Southeastern University
01.2004 - 06.2007