Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rocio Ortiz

Senior Implementation Project Manager
Miramar,FL

Summary

Results-driven Senior Implementation Project manager with 8+ years of experience implementing SAAS Solutions, A Strategic Consultant with a strong background in Accounts Payable, Accounts Receivable and General Ledger. Extremely focused in growing and maintaining a loyal client base ensuring that both clients and company goals are met yet exceeded.

Overview

16
16
years of professional experience
3
3
years of post-secondary education
1
1
Language

Work History

Senior Activation Coach

SAP Concur
Miramar, FL
05.2015 - Current
  • Transitioned over 300 projects credits of SAP Concur Activations
  • Responsible for gathering client’s business requirements, providing consultation on optimal configuration and design.
  • Continually achieved over 95% of quarterly goals and recognized as top 3 Project Managers for highest productivity in 2023
  • Assist with change management procedures, administrative training, case management escalations and service solutions.
  • First coach to pilot Simultaneous Implementation process which was so successful, it evolved into another implementation experience offered to clients.
  • Key member of Guided Activation Experience Refresher Initiative to automate easier implementations while saving efforts to complex configurations.
  • Key member of Stall Inventory initiative to help clients that are live, but not currently implementing achieve a successful implementation.
  • Continuously maintain a client load of 15 or more clients at once, consisting of complex requirements that typically result in migrating to SAP Enhanced/Professional platform.
  • Mentor new hires, newly cross – trained project managers and assist other coaches with complex projects or client escalations.
  • Create and conduct internal training presentations.
  • Assist with implementation of Latin America Clients that request a Spanish speaking project manager.
  • Key Team member of SAP initiatives as needed to ensure successful service deployments, improved internal processes/methodologies and ongoing retention/ satisfaction of client base.

Staff Accountant

Carisam/Latamel Inc
Doral, FL
03.2010 - 05.2015
  • Assisted comptroller with year-end financial audits.
  • Monitored accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.
  • Team leader for migration of Fixed Assets inventory into JD Edwards, which improved accuracy productivity by at least 50%

Financial Analyst

Stryker Latin America
Miramar, Florida
01.2008 - 01.2010
  • Project leader of Concur implementation which streamlined A/P and Expense Reports process while reducing internal control risks by at least 80% and improving compliance to Advamed standards by 95%.
  • Monitored and analyzed financial, statistical and operational data trends.
  • Member of audit preparedness team and SOP team.
  • Reviewed and analyzed project spending throughout project life cycle.

Education

B.S - Business Administration/ Management

Nova Southeastern University
Davie, FL
01.2004 - 06.2007

Financial Analysis - Management

American Management Association
Miami, FL
01.2006 - 01.2006

Skills

Exceptional written and verbal communication skills in both English and Spanishundefined

Timeline

Senior Activation Coach

SAP Concur
05.2015 - Current

Staff Accountant

Carisam/Latamel Inc
03.2010 - 05.2015

Financial Analyst

Stryker Latin America
01.2008 - 01.2010

Financial Analysis - Management

American Management Association
01.2006 - 01.2006

B.S - Business Administration/ Management

Nova Southeastern University
01.2004 - 06.2007

Similar Profiles

CREATE PROFILE
Rocio OrtizSenior Implementation Project Manager