Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rocio Perez

Yuma,AZ

Summary

Detail-oriented dealer and floor supervisor skilled in card dealing, game integrity, and customer engagement. Proven ability to manage money accurately and enhance customer satisfaction through attentive service.

Overview

2026
2026
years of professional experience

Work History

D/R Dealer/Floor Supervisor

Quechan Casino & Resort
Winterhaven, California
2002 - Current
  • Dealt cards for various table games following established rules and procedures.
  • Maintained game integrity by monitoring player actions and detecting irregularities.
  • Provided exceptional customer service by engaging with players and answering questions.
  • Managed chips and cash transactions accurately during gameplay sessions.
  • Collaborated with team members to ensure smooth game operations and transitions.
  • Assisted in training new dealers on procedures and best practices for gameplay.
  • Managed smooth operations by efficiently paying out winnings and collecting bets.
  • Ensured customer satisfaction by addressing any complaints or concerns promptly.
  • Computer skills involve hardware and software to perform tasks efficiently.
  • Participated in staff meetings regularly in order to discuss goals set forth by management team.

Education

Some College (No Degree) - General Studies

Arizona Western College
Yuma, AZ

Skills

  • Card dealing
  • Game integrity
  • Managing money
  • Customer engagement
  • Dealer training
  • Table game operations
  • Attention to detail
  • Payout calculations
  • Memory retention
  • Chip handling
  • Hand-eye coordination
  • Card shuffling
  • Game rules
  • Keen observation
  • Patience and composure

Languages

English
Professional
Spanish
Professional

Timeline

D/R Dealer/Floor Supervisor

Quechan Casino & Resort
2002 - Current

Some College (No Degree) - General Studies

Arizona Western College
Rocio Perez