Cuong Phan
Santa Ana
Summary
Experienced poker dealer with a proven track record in customer service and dispute resolution. Known for maintaining game integrity and fostering a positive gaming atmosphere.
Overview
22
22
years of professional experience
Work History
Poker Dealer
Commerce Casino
Commerce
01.2004 - 10.2025
- I Can deal all games in Poker like holdem,no limit holdem, seven card stud,omaha,big O,tripble draw 2-7,badugi.
- Dealt cards for various poker games, ensuring smooth gameplay and adherence to rules.
- Managed player interactions, providing excellent customer service and maintaining a friendly atmosphere.
- Monitored game integrity, detecting and addressing any irregularities or cheating attempts.
- Assisted in training new dealers on game procedures and casino policies effectively.
- Collaborated with floor supervisors to resolve disputes and enhance player experience promptly.
- Updated game logs accurately to track player activity and maintain compliance standards.
- Followed standard procedures for opening and closing tables.
- Dealt cards to players in accordance with established rules and regulations of the game.
- Responded quickly to any disputes between players or staff members.
- Adhered strictly to security protocols while handling money transactions.
- Employed knowledge of game rules and regulations to deal appropriate amount of cards at specific intervals and facilitate fast-paced, congenial gameplay.
- Monitored games for adherence to gaming laws and regulations, as well as house policies.
- Resolved customer issues in a professional manner.
- Performed accurate payouts according to established procedures.
- Conducted chip exchanges as needed during shifts.
- Assisted guests in understanding the rules and regulations of various poker games.
- Balanced table bank at beginning and end of shift.
- Reconciled betting currency at shift end and during gameplay to maintain accurate accounting, receipt and distribution of house and players' winnings, spending, and exchanges.
- Performed functional game duties quickly by efficiently handling money and chips.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
- Contacted security staff to escort patrons with large winnings to vehicles or hotel rooms.
Education
Some College (No Degree) - Graphic And Digital Design
Golden West College
Huntington Beach, CASkills
- Card dealing
- Game regulation
- Payout management
- Chip handling
- Dispute resolution
- Customer service
- Team collaboration
- Compliance monitoring
- Active listening
- Card shuffling techniques
- Personable and friendly communications
- Game rules
- Patience and persistence
- High concentration levels
- Accurate math skills
- Game rules and regulations
- Positive customer experience
- Strong communication skills
- Excellent customer service
- Payoff control
- Relationship building
- Run table games
Languages
Vietnamese
Professional
English
Professional
Accomplishments
I have 5,10,15 and 20 years Certificate working in Commerce Casino.
Timeline
Poker Dealer
Commerce Casino
01.2004 - 10.2025
Some College (No Degree) - Graphic And Digital Design
Golden West College