Mary Wheeler
Manchester,NH
Summary
Skilled Poker Dealer with proven expertise in card dealing and exceptional customer service, honed at Manchester Poker Room. Excelled in player engagement and conflict resolution, ensuring a memorable gaming experience. Demonstrated ability to monitor player behavior and manage payouts with precision, contributing to a secure and enjoyable environment. Renowned for meticulous attention to detail and effective communication, elevating game integrity and satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Poker Dealer
Manchester poker room
Manchester, NH
06.2020 - 08.2024
- Performed functional game duties quickly by efficiently handling money and chips.
- Inspected cards for wear and tear prior to dealing them out.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
- Calculated and assessed players' cards against house and competition to quickly ascertain game results and determine winning hands, player bets and correct rotation of gameplay.
- Resolved customer issues in a professional manner.
- Balanced table bank at beginning and end of shift.
- Dealt cards to players in accordance with established rules and regulations of the game.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Provided excellent customer service by responding promptly to guest inquiries or complaints.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Performed accurate payouts according to established procedures.
- Provided guidance and assistance to less experienced dealers.
- Assisted guests in understanding the rules and regulations of various poker games.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
Poker Dealer
Hampton Falls Poker Room
Hampton Falls, NH
12.2010 - 10.2015
- Performed functional game duties quickly by efficiently handling money and chips.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
- Calculated and assessed players' cards against house and competition to quickly ascertain game results and determine winning hands, player bets and correct rotation of gameplay.
- Resolved customer issues in a professional manner.
- Balanced table bank at beginning and end of shift.
- Dealt cards to players in accordance with established rules and regulations of the game.
- Provided excellent customer service by responding promptly to guest inquiries or complaints.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Performed accurate payouts according to established procedures.
- Followed standard procedures for opening and closing tables.
- Provided guidance and assistance to less experienced dealers.
Education
High School Diploma -
Largo Senior High
Largo, FL06-1979
Skills
- Card dealing
- Game rules
- Payout calculation
- Customer service
- Cash handling
- Player monitoring
- Conflict resolution
- Rule explanation
- Player engagement
- Chip handling
- Effective communication
- Attention to detail
Affiliations
- enjoy playing poker and spending time with family and friends in my sparetime.also enjoy cooking baking and gardening.
Certification
- received a certification for a pharmacy technician from north shore community college.
References
References available upon request.
Timeline
Poker Dealer
Manchester poker room
06.2020 - 08.2024
Poker Dealer
Hampton Falls Poker Room
12.2010 - 10.2015
High School Diploma -
Largo Senior High
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