Carla Mckinney
Fontana,CA
Summary
Customer-focused professional with extensive experience in fast-paced environments, managing customer interactions and resolving disputes. Enhanced gaming experiences through accurate card dealing and pot settlement while ensuring compliance with gaming regulations. Built positive relationships with patrons, fostering an enjoyable gameplay atmosphere. Handled cash transactions securely and efficiently, adhering to strict safety protocols.
Overview
22
22
years of professional experience
Work History
Poker dealer
Ocean’s 11 casino
Oceanside, CA
10.2004 - 09.2026
- Dealt playing cards to enhance game flow and customer experience during casino games
- Ensure accuracy of money and winning hands
- Maintained friendly and approachable demeanor to foster positive customer interactions
- Navigated a variety of personalities to ensure enjoyable gaming experience for all patrons
- Collected antes, blinds, and bets during live table play.
- Verified chip stacks and card integrity before each round.
- Explained poker rules and table limits to players clearly.
- Settled pots and pushed winnings with accurate chip handling.
- Monitored table conduct and enforced casino gaming policies.
- Managed shuffles, cuts, and burn cards throughout gameplay.
- Coordinated with floor staff and cage team on table activity.
- Followed standard procedures for opening and closing tables.
- Responded quickly to any disputes between players or staff members.
- Adhered strictly to security protocols while handling money transactions.
- Employed knowledge of game rules and regulations to deal appropriate amount of cards at specific intervals and facilitate fast-paced, congenial gameplay.
- Monitored games for adherence to gaming laws and regulations, as well as house policies.
- Provided excellent customer service by responding promptly to guest inquiries or complaints.
- Engaged patrons in conversation to promote positive customer experience, explain house and game rules or facilitate dialogue between guests.
- Calculated and assessed players' cards against house and competition to quickly ascertain game results and determine winning hands, player bets and correct rotation of gameplay.
- Ensured compliance with safety guidelines at all times.
- Contacted security staff to escort patrons with large winnings to vehicles or hotel rooms.
Skills
- Customer service
- Poker dealing
- Card dealing
- Pot settlement
- Chip handling
- Cash handling
Timeline
Poker dealer
Ocean’s 11 casino
10.2004 - 09.2026