Adept Poker Dealer from MGM/Bellagio, renowned for enhancing table revenue and player satisfaction through meticulous attention to detail and superior customer service. Leveraged strong communication and quick decision-making skills to promote fair play and efficient game management. Excelled in a fast-paced environment, demonstrating a continuous learning mindset and proficiency in various poker game variants.
Hi, I’m
Marie ngoc Hoang
Las Vegas,NV
Summary
Overview
14
years of professional experience
1
Certification
Work History
Mgm/bellagio
Poker Dealer
12.2009 - 10.2023
Job overview
- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
- Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
- Enforced casino rules and regulations, promoting fair play among customers.
- Increased table revenue by accurately tracking time played, rake, and tips during each shift.
- Maintained a high level of concentration while multitasking in a fast-paced environment, ensuring seamless gameplay for patrons.
- Exceeded customer expectations through friendly interactions while maintaining focus on managing game play.
- Promoted responsible gambling practices among patrons in accordance with company guidelines and industry best practices.
- Reduced errors in card handling by consistently practicing proper shuffling techniques and accurate card distribution.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Streamlined chip exchange processes for efficient transactions between players and the house cashier station.
- Consistently met performance metrics by adhering to strict timelines for game rotations and table assignments.
- Contributed to a safe gaming environment by promptly reporting any suspicious behavior or security concerns to supervisors.
- Supported fellow dealers through teamwork and collaboration during peak times or when additional assistance was needed at tables.
- Enhanced player satisfaction by efficiently dealing cards and maintaining a professional game environment.
- Demonstrated adaptability by smoothly transitioning between multiple poker variants during mixed-game events or tournaments.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Improved customer relations by effectively addressing player concerns and resolving disputes promptly.
Education
Michiana College of Commerce South Bend, IN
AA from Accounting/ Business Management
05.1981
University Overview
Skills
- Strong Communication Skills
- Quick Decision Making
- Reliability and punctuality
- Patience and Persistence
- Positive Customer Experience
- Effective Time Management
- High concentration levels
- Continuous learning mindset
- Card Shuffling Techniques
- Stress Tolerance
- Table Management Abilities
- Reading Player Behavior
- Personable and friendly communications
- Game rules and regulations
- Observations and evaluations
- Accurate Math Skills
- Casino Procedures Understanding
- Poker Game Variants Familiarity
- Excellent customer service
- Strong mathematical skills
- Teamwork and Collaboration
- Quick Thinking
- Customer Service
- Problem-Solving
- Problem-solving abilities
- Multitasking
- Organizational Skills
- Team Collaboration
- Active Listening
- Money Handling
- Dealer training
- Table game rules
Certification
Zumba instructor certified
Languages
French, vietnamese, English
Native or Bilingual
Timeline
Poker Dealer
Mgm/bellagio
12.2009 - 10.2023
Michiana College of Commerce
AA from Accounting/ Business Management
Zumba instructor certified
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