Mildred Marcus
Las Vegas,NV
Summary
Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment. Dependable with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Rewards Desk Representative
MGM Resorts/ Bellagio Hotel
Las Vegas , NV
11.2021 - 03.2024
- Answered questions and resolved concerns for customer support.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Established relationships with existing customers to promote new product or service opportunities.
- Responsible for updating player information in Patron and Opera Systems
- Work with VIP Services to correct hotel reservations
- Apply MGM Rewards Points to guests folio
- Navigate multiple computer systems including Patron Management, Opera, Veridoc
- Assists with promotional Slot Tournaments and event ticket distribution
- Explain the MGM Rewards program in detail, enroll the guest in the rewards program, redeem guests points and offers
Guest Room Attendant
MGM Resorts/ Bellagio Hotel
Las Vegas , NV
03.2018 - 11.2021
- Sweeping, vacuuming, mopping floors, Emptying garbage cans, Bedmaking
- Addressed guest complaints promptly and professionally.
- Disinfected surfaces regularly using appropriate cleaning materials.
- Replenished bathroom supplies such as towels, soaps, shampoos and conditioners.
- Responded quickly to guest inquiries and delivered linens and personal care items upon request.
- Reported lost-and-found items promptly to the supervisor or manager on duty.
- Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
- Followed safety procedures while handling cleaning products and operating equipment like vacuum cleaners.
- Set up housekeeping carts with appropriate supplies for each room assigned on daily basis.
- Checked for damage to walls or furniture and reported any issues to the supervisor.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
Mortgage Consultant Assistant
Platinum Home Mortgage Corporation
Las Vegas , NV
10.2016 - 02.2018
- Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software.
- Set and confirmed appointments with clients, realtors and business partners and initiated marketing contact with new leads and realtors.
- Performed administrative tasks such as creating status reports on loans in progress, photocopying loan documents, printing daily mortgage rate sheets and answering phones.
- Monitored purchase loans for due diligence, financed contingency and closing date expiration and tracked pipeline for refinances.
- Ordered, prepared and verified documents necessary for loan to close in compliance, on time and without last-minute surprises.
- Met with borrowers, took applications, distributed disclosures, ordered and reviewed title commitments and executed detailed follow-up through closing to verify completed requirements.
Medical Technician Aide
St. Martin de Porres Memory Care
Las Vegas , NV
03.2014 - 09.2016
- Supported healthcare teams in consistently delivering timely and quality care according to company standards.
- Provided excellent patient support and care to patients and families.
- Managed inventory purchasing, organization and tracking.
- Adhered to all safety and infection control precautions and regulations.
- Monitored medical supply inventory to ensure consistent availability of critical items.
- Reported safety hazards to supervisors, removing risk and promoting workplace safe
- Observed, reported and documented patient status and care provided.
- Organized leisure activities like games, music or art projects to encourage creative expression among clients.
- Provided assistance to special needs individuals with daily activities such as feeding, bathing and dressing.
- Administered medication when needed according to doctor's instructions.
Education
Bachelor of Arts - English Literature
St. Mary's College
Philippines04-1992
Skills
- Customer Support
- Adaptability
- Problem Solving
- Paperwork Processing
- Detail Oriented
- Teamwork
- Computer Literate
- Motivation
- Flexibility
Accomplishments
- Received Multiple awards such as Employee of the Month, Above and beyond and Guest Reviews
Languages
English
Professional
Tagalog
Professional
Ilokano
Professional
References
References available upon request.
Timeline
Rewards Desk Representative
MGM Resorts/ Bellagio Hotel
11.2021 - 03.2024
Guest Room Attendant
MGM Resorts/ Bellagio Hotel
03.2018 - 11.2021
Mortgage Consultant Assistant
Platinum Home Mortgage Corporation
10.2016 - 02.2018
Medical Technician Aide
St. Martin de Porres Memory Care
03.2014 - 09.2016
Bachelor of Arts - English Literature
St. Mary's College
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