Alain Almero
Las Vegas,NV
Summary
Detail-oriented professional, well-educated and poised with superior communication skills. Experienced with providing exceptional guest services and ensuring welcoming environment. Utilizes strong communication and problem-solving skills to address guest needs effectively. Expertise in managing guest requests and resolving issues with positive attitude.
Overview
4
4
years of professional experience
Work History
CONCIERGE
MGM Resorts Mandalay Bay/W Las Vegas Hotel
11.2023 - 05.2025
- Provide information on shows, tours, restaurants, while simultaneously making reservations/bookings using multiple applications at once
- Set-up rooms with amenities/decorations per guests' desire
- Communicate and facilitate transportation with our luxury VIP Experience visitors
FRONT DESK/HEAD CASHIER
MGM Resorts Bellagio Hotel & Casino
01.2022 - 09.2023
- Engage with guests, checking them in/out of their reservations in a timely manner
- Manage and balance all guests’ billing assets with constant reports and updates
- Assist co-workers, managers, and guests with billing questions with confidence
HOST/GUEST EXPERIENCE COORDINATOR/TEAM LEAD
The Escape Game
02.2021 - 02.2022
- Greet players to a fun, welcoming atmosphere, explaining mission objectives
- Answering questions of intrigued guests and reserve future experiences for them
- Observe and coach team members in order to perform to the best of our abilities
Education
BACHELOR’S - Film
University of Nevada Las Vegas
12.2018
Skills
- Hospitality
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Proactive attitude
- Detail-Oriented
- Team player mentality
- Guest services
- Vendor interaction
- Proficient in Adobe Premire Pro, Archtics, Microsoft Office Applications (Word, Excel, Powerpoint), OPERA PMS
Timeline
CONCIERGE
MGM Resorts Mandalay Bay/W Las Vegas Hotel
11.2023 - 05.2025
FRONT DESK/HEAD CASHIER
MGM Resorts Bellagio Hotel & Casino
01.2022 - 09.2023
HOST/GUEST EXPERIENCE COORDINATOR/TEAM LEAD
The Escape Game
02.2021 - 02.2022
BACHELOR’S - Film
University of Nevada Las Vegas
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