Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Languages
Affiliations
Timeline
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Jonatan Francois

Atlanta,Georgia

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication. Enthusiastic hospitality industry professional with expert knowledge of venues, tourist attractions, dining, and entertainment offerings. Excellent interpersonal and communication skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Concierge

Urbanity
Atlanta, GA
04.2023 - 06.2024
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.

Security

S.A.F.E. Management
Atlanta, GA
12.2022 - 06.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Sales Associate

Firework City
Atlanta, GA
07.2022 - 06.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Resident Assistant

Clark Atlanta University
Atlanta, GA
01.2021 - 05.2023
  • Responded to room transfers, incident reports, and maintenance requests.
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs..
  • Assisted residents in preparing for activity and social programs.
  • Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
  • Established and enforced residence hall policies and quiet hours to establish safe and respectful living environment.
  • Facilitated team building exercises among roommates or suitemates to foster a sense of community within the residence hall.
  • Served as an information resource for residents regarding campus services.
  • Monitored student behavior and responded to disciplinary issues in accordance with established policies.
  • Maintained accurate records of incidents that occurred in the residence hall.

Education

Bachelors of Arts (Mass Media Arts) -

Clark Atlanta University
05.2023

High School Diploma -

Miami Norland Senior High School
05.2019

Skills

  • Hospitality Service Expertise
  • Front Desk Operations
  • Event Planning
  • Reservation coordination
  • Customer Service
  • Effective problem solving
  • Hospitality
  • Fluent in Multiple Languages
  • Polite telephone etiquette
  • Written Communication

Additional Information

Resident Asistant for Clark Atlanta University during the Spring Semester of 2021 through the Spring Semester of 2023, Breaking The Cycle Member 2019-2020, made the Dean's List at the conclusion of the Fall Semseter of 2019 and Spring Semester of 2020, performed during the Men of CAU opening panel in Haven Warren, did community service as a Breaking The Cycle member Fall Semester 2019, helped clean up the West End area, removing trash and debris from the streets, performed for the Flordia Freedom Writers in 2023 (Los Angles, California.) Graduted in the top ten percentile of my class at Clark Atlanta University.

Accomplishments

  • I am an Offical Freddom Writer, certified by the woman who started it all in Erin Gruwell. I was a member of Men of CAU, a proud contributor to the community of black men going to college. I am also a published poet, I co-wrote a poem in the best selling novel ''Dear Freedom Writer: Stories of Hardship and Hope from the Next Generation.''

Languages

English
Full Professional
Creole
Full Professional

Affiliations

  • Avid Reader
  • Musician
  • Caligraphy
  • Gardening

Timeline

Concierge

Urbanity
04.2023 - 06.2024

Security

S.A.F.E. Management
12.2022 - 06.2023

Sales Associate

Firework City
07.2022 - 06.2023

Resident Assistant

Clark Atlanta University
01.2021 - 05.2023

Bachelors of Arts (Mass Media Arts) -

Clark Atlanta University

High School Diploma -

Miami Norland Senior High School
Jonatan Francois