Takisha Cross
Chicago,IL
Summary
Dynamic hospitality professional with extensive experience in delivering exceptional service and maintaining high standards of guest satisfaction. Recognized for strong organizational abilities and a collaborative team spirit, consistently meeting deadlines while fostering a positive environment. Quick to adapt and learn, with a proven track record of clear communication and effective problem-solving to address guest needs. Seeking an opportunity within an innovative company that values growth and development, aiming to further enhance expertise in the hospitality sector.
Overview
11
11
years of professional experience
Work History
Concierge
Related Partners Inc.
Chicago, IL
01.2023 - Current
- Resolving challenging or intricate, multi-faceted requests
- Proactively resolving complex customer concerns
- The number one premier luxury apartment complex, as recognized by Luxury Living, features 280 units
- Over 200 active interactions with vendors and guests
- Oversee intricate tasks with discretion
- Manage and distribute as many as 450 packages each day.
Receptionist/Personal Assistant
US Medical Glove
Auroa, IL
01.2022 - 01.2023
- Transport up to eight vehicles for service appointments weekly.
- Organize, verify, and cancel over sixty reservations for lunches and dinners monthly.
- Calculate and verify that payments, amounts, and records are accurate daily.
- Oversaw the inventory of five vending machines, scheduled maintenance, and managed work orders daily.
- Facilitate multi the coordination of move-ins and move-outs
Resident Liaison
Onni Group/ Level
Chicago, IL
01.2019 - 01.2022
- Facilitate the coordination of move-ins and move-outs
- Deliver exceptional client service skills at a high-end luxury apartment.
Concierge Manager
Blackwell Support Services
Chicago, IL
01.2015 - 01.2019
- Handle all guest check-ins by verifying reservations, allocating rooms, and issuing and activating room keys.
- Evaluate the needs and requests of residents and guests.
- It is essential that all concierges maintain a neat appearance, are consistently punctual, and execute their assigned tasks promptly and efficiently.
- Their responsibilities encompass the enhancement of employees' skills, performance, productivity, and overall quality of work.
- This includes prescreening and conducting interviews for the company, as well as maintaining and improving the organization's human resources through the planning, implementation, and evaluation of employee relations and human resources policies.
Education
Diploma - Networking Career Program
Computer Systems Institute
Chicago, IL01-2010
Computer and Information Systems
DeVry University
Chicago, IL01-2002
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Hospitality service expertise
- Attention to detail
- Multitasking and organization
- Event planning experience
- Outstanding customer service
- Front desk support
- Multitasking
- Hospitality
Timeline
Concierge
Related Partners Inc.
01.2023 - Current
Receptionist/Personal Assistant
US Medical Glove
01.2022 - 01.2023
Resident Liaison
Onni Group/ Level
01.2019 - 01.2022
Concierge Manager
Blackwell Support Services
01.2015 - 01.2019
Computer and Information Systems
DeVry University
Diploma - Networking Career Program
Computer Systems Institute